Customer Care (Japanese N2 Up)

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ABOUT FPT SOFTWAREFPT Software, a subsidiary of FPT Group, is a leading global IT service provider headquartered in Vietnam. With 33,000+ employees in 88 offices across 30 countries, we serve 1,100+ clients, including 96 Fortune 500 companies.We believe diversity fuels innovation and strive to create an inclusive workplace where talents of all backgrounds thrive. We welcome expatriates and international professionals to bring fresh perspectives and help shape the future of technology.RESPONSIBILITIES• Identify customer insights to enhance communication through various touchpoints, including direct customer interactions, sales channels, customer service teams, and other relevant avenues.• Improve and diversify internal services to cater to the unique needs of VIP customers nationwide.• Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer's visit.• Maintain a proactive approach to promptly address and resolve any issues that may arise during customer visits, ensuring a smooth and enjoyable experience.• Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities.• Collaborate closely with other functions within the company to facilitate seamless communication and successful execution of business trips.• Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements.• Ensure the adherence to trip budgets and maintain accurate records of invoices and related paperwork for timely reimbursement.• Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience.• Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration.• Undertake ad-hoc tasks as assigned by the line manager, contributing to the overall success of the Customer Care department. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc: