
Quận Tân Bình, Hồ Chí Minh
Nghỉ trọn T7, CN
Hạn chót 28/09/2026
Đăng 1 tháng trước
- Bachelor's degree in Data Analytics, Statistics, Mathematics, Business Analytics, Economics, Information Systems, Finance, or related fields - 3-4 years of experience in Data Analysis, Business Intelligence, Customer Analytics, CRM Analytics, or related areas. - Experience supporting Tele-Sales, Sales Operations, Banking, Financial Services, Insurance, Consumer Finance, or Customer Service environments is highly preferred. - Proven experience in customer segmentation, performance analysis, and business reporting. - Strong proficiency in SQL for data extraction and analysis. - Advanced Excel skills (Pivot Tables, Power Query, data modeling, reporting). - Experience with BI tools such as Power BI, Tableau, Looker Studio, or similar dashboard platforms.
- Knowledge of CRM systems and customer databases is an advantage. - Familiarity with Python, R, or automation tools is a plus.
- Analyze and evaluate customer databases on a monthly basis using Tele-Sales operational metrics, including: Credit relationship history; Contact frequency and call activities; Customer engagement patterns; Conversion rates and sales outcomes; Other relevant business performance indicators. - Identify trends, opportunities, and risks through data analysis and provide actionable recommendations. - Perform customer segmentation based on behavioral and performance data. - Identify high-potential customer groups and recommend targeting strategies. - Propose telesales calling scenarios, contact timing, customer prioritization, and engagement approaches to improve conversion rates. - Support sales management in developing data-driven business strategies. - Design, develop, and maintain Tele-Sales specific reports and performance analytics. - Build and enhance dashboards to monitor key sales and operational KPIs. - Ensure data accuracy, consistency, and timely reporting for management decision-making. - Automate reporting processes whenever possible to improve efficiency. - Take ownership of data-related projects within the Tele-Sales Division. - Collaborate with Business, Sales, Operations, IT, and Data teams to implement analytics solutions. - Support the development of data management frameworks and performance measurement methodologies. - Participate in initiatives aimed at improving customer targeting, productivity, and telesales effectiveness. • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian
Nếu bạn đang tìm kiếm vị trí Customer Data Analytics Officer (Business Intelligence) tại Quận Tân Bình, Hồ Chí Minh, đây là cơ hội làm việc tại Shinhan Vietnam Finance Company Limited với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Premium personal healthcare insurance for all employees and spouse and/or children
14 – 20 days annual leave, 3 days of sick leave with pay
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN