Customer Service Agent Malaysia Market (Chinese + English)

Lương không công khai

Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 06/11/2026

Đăng 10 giờ trước

Ít hơn 5 ứng viên

Yêu cầu công việc

Bachelor's Degree or above.
Minimum 2 years of experience in outbound customer service, tele sales, telemarketing, or contact center operations.
Experience in customer engagement, sales support, or account management is preferred.
Fluent in Mandarin, preferably Malaysian Mandarin / Mandarin with a Malaysian accent
Good command of English for business communication.
Strong communication, customer service, and relationship management skills.
Familiarity with CRM systems and Microsoft Office applications is an advantage.
Ability to work in a multicultural and fast-paced environment.

Công việc cụ thể là gì?

Conduct proactive outbound calls and customer engagement activities to assigned customers.
Execute sales and promotional campaigns to increase customer awareness and drive business growth.
Build and maintain strong relationships with customers through regular follow-up and account support.
Promote Bosch products, services, and marketing campaigns to target customers.
Support customer acquisition, retention, development, and business expansion initiatives.
Serve as a dedicated point of contact for customer inquiries and support requests.
Identify sales opportunities and contribute to the continuous growth of outbound business activities.
Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.
Maintain accurate customer records and activity tracking in CRM systems.
Achieve defined productivity, quality, and customer satisfaction targets.

• Cấp bậc: Nhân viên (executive)

Quyền lợi có gì?

Bosch Global Software Technologies Company Limited

Phần Mềm CNTT/Dịch vụ Phần mềm

The Bosch Group is a leading global supplier of technology and services, operating in four sectors: Automotive, Industrial Technology, Consumer Goods, and Energy & Building Technology. With 360 subsidiaries in 50 countries and partners in 150 countries, Bosch maintains a worldwide development and sales network. Bosch Global Software Technologies (BGSV), a wholly owned subsidiary of Robert Bosch GmbH, was established in 2010 in Ho Chi Minh City as Bosch’s first Southeast Asian software development center. Today, BGSV has over 4,000 associates across the US, Europe, and Asia Pacific, delivering end-to-end digital solutions that integrate sensors, software, and services to help businesses innovate and transform.

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