Customer Service Center | Inbound Team Lead with Malay Language
Lương không công khai
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 06/12/2026
Đăng 6 ngày trước
Ít hơn 20 ứng viên
Yêu cầu công việc
- Bachelor's degree or above.
- Minimum 5 years of experience in customer service, contact center, shared services, or BPO environments.
- Minimum 2 years of people management experience at the Team Lead or Supervisor level.
- Strong leadership, communication, coaching, and stakeholder management skills.
- Experience with CRM and contact center systems is an advantage.
- Malay: Native or near-native proficiency.
- English: Advanced professional proficiency.
- Additional ASEAN language skills are an advantage (Mandarin, Thai, Tagalog, Bahasa Indonesia, or Vietnamese).
- Experience supporting ASEAN regional customers or experience in multinational or multicultural environments is preferred.
Yêu cầu nên có
Experience supporting ASEAN regional customers or working in multinational or multicultural environments
Công việc cụ thể là gì?
- Lead and manage daily inbound customer service operations.
- Coach, motivate, and develop Customer Service Agents.
- Monitor team performance, quality, productivity, and SLA/KPI achievement.
- Handle customer escalations, improve service quality
- Ensure compliance with operational processes and quality standards.
- Manage workforce planning, operational reporting, onboarding, and training support activities.
Quyền lợi có gì?
Lương thưởng
13th-month bonus + yearly performance bonus + annual salary appraisal
Bảo hiểm & sức khoẻ
Premium health insurance for employee + 2 family members
Cân bằng công việc-cuộc sống
16++ days of paid leave per year
