Customer Service - Seafreight
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 28/10/2026
Đăng 23 ngày trước
Yêu cầu công việc
1. Min. 2 years’ experience in logistics/ forwarding industry
2. Good experience to handle US shipment is preferable
3. Knowledge of local and overseas custom and regulations
4. Basic geography knowledge
5. Good written and spoken English and Vietnamese
6. Good PC skills.
7. Good communication skills.
8. Customer-oriented mind
9. Sense of responsibility, team work and creditability
Address: 46 Bach Dang , Tan Son Hoa Ward, Ho Chi Minh City, Vietnam
Application: Please submit your CV in English.
Yêu cầu nên có
Good experience to handle US shipment is preferable
Công việc cụ thể là gì?
Key Tasks
1. To follow up with assigned accounts on seafreight shipments and provide support whenever shipments occur. Experience with U.S. routing is preferred.
2. To follow up on each shipment in accordance with the procedures and requirements outlined in the job covering for seafreight.
3. To follow up on customer shipment advice and coordinate with customers, overseas stations, and account holders to arrange the required shipment activities, including pickup, carrier booking, etc.
4. To check and verify shipment documents and provide updates to relevant parties.
5. To work closely in accordance with the SOPs established by the Sales team and Customer Service Manager.
6. To inform Customer Service Manager of any irregularities or issues requiring assistance and provide feedback on subcontractor standards and service quality.
7. To provide customers with updates on pre-claim details and claim status.
8. To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
9. To verify incoming invoices.
10. To complete job costing after shipment handling.
11. Control shipping run by obtaining loading confirmation from carriers.
12. To handle other tasks assigned by Customer Service Manager.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Thời vụQuyền lợi có gì?
Lương thưởng
To be discussed in the interview.
