Customer Services Engineer - EV Charger

JOB DESCRIPTIONS

1. Service Operations & SLA Management

• Manage service partners and site engineers to ensure all issues are resolved on time in accordance with customer Service Level Agreements (SLA).

• Track, record, and analyze service tickets; coordinate cross-department efforts for effective problem resolution.

2. After-Sales Technical Support

• Provide on-site and remote after-sales technical support for customers and partners regarding EVCS systems, including equipment installation, debugging, rework, and system optimization.

• Deliver Level 2 technical support and troubleshoot complex product or system issues.

3. Product & System Improvement

• Identify critical product and system issues and propose improvement plans.

• Collaborate with R&D teams to continuously enhance product performance, stability, and reliability.

4. Customer & Partner Training

• Conduct training sessions for customers and service partners on product usage, maintenance, and troubleshooting.

• Support knowledge sharing and capacity building across service teams.

Note:

1. Candidates from Da Nang and Ho Chi Minh City may required to attend training in Hanoi for 2–3 months. The company covers all expenses including flights, transportation, and hotel accommodation.

2. Shift rotation:

+ Shift 1: 6:00 – 14:00 (No allowance)

+ Shift 2: 14:00 – 22:00 (Extra allowance 200k/shift)

+ Shift 3: 22:00 – 6:00 (Extra allowance 300k/shift)

Income range: 27-30M

Working time: 6 shifts/week

Annual leave: 14 days per year, every 2 years of service adds 1 extra day, up to a maximum of 7 days

13th-month salary and additional bonuses: 2-3 months/year

• Giờ làm việc: 08:00 - 17:30 • Cấp bậc: Nhân viên (executive)