Customer Services Officer (Hanoi Centre)

Công việc cụ thể là gì?

Working schedule: Rotating shifts, 1 shift/day, 6 days/week, with 1 day off/week. Shift options: (Break: 1-hour break per shift) - 8:30 AM – 5:30 PM - 11:00 AM – 8:00 PM - 1:00 PM – 10:00 PM Working location: Hanoi Centre (175 Nguyen Thai Hoc, O Cho Dua, Hanoi) Main Responsibilities - Providing information and answering customer inquiries through telephone, email, or face-to-face. - Controlling and managing to lend a baby stroller, wheelchair, portable charger, charging locker, and umbrella service, the selling of gift cards, first aid room, complaint room, lost & found, cloakroom service. - Guiding and redeeming Rewards+ (CRM) programs, bonus point gift cards for the Co-brand card program and membership card. - Coordinating with other departments & tenants to answer customer complaints, support, and give them the best shopping moments at Shopping Mall. - Supporting the A&P/CRM team to give gifts to customers on some promotion programs. - Controlling basic PA music system & announcement such as lost & found, promotion, opening/closing time, etc. - Making reports for CS services and others. - Overviewing Mall operations and directly reporting to the CS Supervisor and Manager if any issues occur. - Updating SOP (the standard of procedures at your site) and keeping it well updated. - Training and handing over the backup staff who will perform your position when you take leave (annual leave or sick leave) - Other tasks required by the Head of Department. • Ngày làm việc: T2 - T7 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian