CVCC Vận Hành Kênh Viễn Thông - Contact Center systems (Genesys Engage & Cloud)

500 - 1,500 USD/tháng

Hồ Chí Minh

Nghỉ trọn T7, CN

Hạn chót 28/09/2026

Đăng 1 tháng trước

Ít hơn 20 ứng viên

Yêu cầu công việc

- Bachelor’s Degree, preferably in IT or related technical areas - 4+ years’ experiences in Call center administration - 4+ years’ experiences in Telecom channels administration, database management - 1+ years’ experiences in network administration - Proficient in Call center administration is a must - Proficient in Oracle, MS SQL, HTML and Scripting - Prior experience in VMWare, operation system installation and administration will be an advantage - Proficient in telephone connectivity is a plus - Time flexibility

Công việc cụ thể là gì?

- Implement, operate, monitor Contact center systems, Telecom channels to ensure the system operates stably and effectively - Responsible for operating and monitoring in Contact center system, Telecom channels - Conduct troubleshooting and provide support in Contact center system, Telecom channels - Log problems & incidents and the workarounds and also provide resolutions - Participate in project related to Contact center systems/ Telecom channels - Cooperate with other IT departments/ vendors to maintain contact center system, SMS core, network security including operating system, firewalls, routers and switches - Build and update documents of contact center and Telecom channels - Monitor of upgrading software/ hardware for servers, telecom and other communication devices - Undertake other tasks assigned by line manager • Ngày làm việc: T2 - T6 • Giờ làm việc: 08:30 - 18:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian

Quyền lợi có gì?

FE CREDIT

Tài Chính

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. On October 28th, 2021, VPBank completed the agreement to sell 49% of the charter capital at FE CREDIT to SMBC Group and FE CREDIT was renamed VPBank SMBC Finance Company Limited, creating favorable conditions for our company to strengthen our financial capacity and further expand business activities in other potential segments. We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company. FOCUS – UNITY – SIMPLICITY – OWNERSHIP See yourselves in a new light In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership. Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc. COMPANY'S BENEFITS Financial support: - Probation with full salary - Lunch allowance - Wedding support - Family funeral support - 13th month salary + KPIs bonus - Performance rewards and awards Insurance: - Accident insurance - Health insurance Events and activities: - Christmas - Year End party - Team Building - Family Day - Sport Day

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