Digital Innovation Supervisor
Thành phố Thủ Đức, Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 03/12/2026
Đăng 9 ngày trước
Ít hơn 20 ứng viên
Yêu cầu công việc
1. Qualification
• College/ University Graduated
2. Work Experience
• Preferable experience in Digital Transformation/ Digital innovation project management and execution.
• 03 years working experience in consumer finance, banking or other relevant business sector: fintech, mobile app…
• Experience in Project implementation/ business analyst/ product owner is an advantage
3. Knowledge
• Digital product owner
• Customer touch-point understanding
• Project Coordinator
• Lending and Card products
• Branding
• Digital Assets metrics understanding
4. Skills
• Business Requirement Document development
• Test script design & UAT
• Digital fluency
• Adaptability
• Time Management
• Research Skills
• Self-management
• Collaboration
• Active learning
• Agibility
• Problem solving
Yêu cầu nên có
Experience in digital transformation or digital innovation project management and execution Experience in project implementation Experience as a business analyst Experience as a product owner
Công việc cụ thể là gì?
I. Job Summary:
The Supervisor of Digital Innovation Team takes active leader role to carry out action plans,
digitalization projects to execute company’s UNTACT strategy in delivering and innovating
customer relationship, dedication, and satisfaction across customer journey.
II. Key Roles & Responsibilities
1. Project management:
• Actively join digital projects and implement digitalization initiatives in all business aspects
to support customer experience improvements delivered with proper technologies and
processes, include but not limited to set-up project timeline, understand and analyze
business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect
of objectives well delivery on-time
• Be owner of digital assets including customer mobile application and website;
onboarding / offboarding processes; and Customer Communications Dashboard
• Support Team Head to identify room for improvement, design online customers journeys
including UI/UX, based on products & processes development, for digitalization projects
implementation, in strict consideration of online nature matching and proper customer
experience
2. Customer Experience:
• Continuously review customer journey and interactions across the company through the
customer eyes and put in place several building blocks of a comprehensive improvement
in customer experience
• Be owner of improvement journey and performance monitoring for all digital projects,
online platforms, digital processes which have been developed and/or owned, in
collaboration with stakeholders across the Company
• Support Team Head to review all correspondence and/or customer communications to
ensure standard Customer Experience level in the total view
• Other assigned tasks by Department Head, Division Head
• Other assignment including administration tasks required by Division Head, Department
Head
• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:30 - 18:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gianQuyền lợi có gì?
Lương thưởng
annual bonus
Bảo hiểm & sức khoẻ
insurance, health check-up
Cân bằng công việc-cuộc sống
on leave, sick leave
Học hỏi & phát triển
training
