Digital Business Project & Journey Supervisor

Lương không công khai

Thành phố Thủ Đức, Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 22/11/2026

Đăng 1 giờ trước

Hãy là ứng viên đầu tiên

Yêu cầu công việc

1. Qualification

  • Bachelor’s degree in Business Administration, Finance, Banking, Economics, Technology, Data Analytics, or a related field.

2. Work Experience

  • At least 4 years of experience in digital projects, project implementation, customer journey, digital business, fintech, financial services, or digital platforms.
  • Experience in business requirements, project coordination, UAT, go-live, performance monitoring, or digital customer journey improvement.
  • Experience in consumer finance, digital lending, banking, fintech, or digital platforms is preferred.

3. Knowledge and Skills

  • Good understanding of digital project implementation and customer journey development.
  • Understanding of digital acquisition, application-to-disbursement funnels, and channel performance.
  • Strong project coordination and stakeholder management skills.
  • Ability to analyze funnel conversion, customer drop-offs, and project performance.
  • Working knowledge of tracking, data flows, reporting, and operational handover.
  • Good analytical, problem-solving, and issue-management skills.
  • Proficiency in Excel and PowerPoint; knowledge of SQL is an advantage.
  • Good Vietnamese communication and working proficiency in English.

4. Personal Attributes

  • Structured, analytical, and results-oriented.
  • Proactive with strong ownership and follow-through.
  • Detail-oriented and risk-aware.
  • Strong coordination and problem-solving skills.
  • Able to manage multiple projects, stakeholders, and priorities.

Yêu cầu nên có

Experience in consumer finance, digital lending, banking, fintech, or digital platforms Knowledge of SQL

Công việc cụ thể là gì?

1. Project and Journey implementation:

  • Define business requirements, customer journeys, operating processes, tracking requirements, and expected project outcomes.
  • Coordinate with Product, ICT, Operations, Finance, Legal, Compliance, Customer Service, Digital Sale, and other stakeholders.
  • Manage project timelines, dependencies, testing, UAT, go-live readiness, and action follow-up.
  • Identify implementation issues, coordinate resolution, and escalate material issues when required.
  • Ensure assigned projects are implemented in accordance with approved requirements, processes, and timelines.

2. Performance and Journey optimization:

  • Monitor post-launch performance across prospects, applications, approval, and disbursement.
  • Analyze customer drop-offs, funnel conversion, tracking gaps, and operational issues.
  • Coordinate improvement actions with relevant teams and follow up until completion.
  • Prepare project performance updates and recommendations for management

3. Project Governance and Handover

  • Ensure proper project documentation, tracking arrangements, reporting requirements, and operational controls.
  • Coordinate project handover to the responsible business and operational teams.
  • Support post-launch stabilization and ensure outstanding issues are properly followed up.
  • Coordinate partnership implementation and other Digital Business projects based on assigned priorities.

4. Other Responsibilities

  • Perform other Digital Business assignments as delegated by management.
• Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Lương thưởng

Attractive KPI Bonus (monthly or yearly) and 13th month salary

Bảo hiểm & sức khoẻ

Premium personal healthcare insurance for all employees and spouse and/or children

Cân bằng công việc-cuộc sống

14 – 20 days annual leave, 3 days of sick leave with pay