[District 7] Branch Customer Service & Quality Specialist

Lương không công khai

Quận 7, Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 10/12/2026

Đăng 2 ngày trước

Yêu cầu công việc

- Working Experience: 2+ years of experience in Customer Service, Quality Assurance/Quality Control, QMS, Branch Service or Contact Center operations, preferably in banking/financial services.

- Gender: preferred Male

- Good understanding of customer service standards, quality management and operational processes.

- Strong analytical and problem-solving skills with attention to detail.

- Experience in QA/QC, quality monitoring, process review or service audit is preferred.

- Good communication and stakeholder management skills; able to coordinate effectively with Branches and internal departments.

- Ability to identify root causes and translate findings into practical improvement actions.

- Proficient in Microsoft Office, especially Excel and PowerPoint.

- Proactive, accountable, structured and customer-oriented.

Yêu cầu nên có

Experience in banking or financial services Male Experience in QA/QC, quality monitoring, process review, or service audit

Công việc cụ thể là gì?

- Support and monitor Branch Customer Service quality to ensure consistent customer service standards across branches.

- Develop, maintain and continuously improve QMS, service standards, guidelines and quality control mechanisms.

- Conduct QA/QC activities, including service quality reviews, monitoring, sampling and compliance checks.

- Analyze quality findings, customer feedback and operational data to identify service gaps, root causes and improvement opportunities.

- Coordinate with Branches and relevant CSC teams to implement corrective actions and follow up on improvement plans.

- Prepare periodic QA/QC and QMS reports, highlighting key findings, trends and recommendations.

- Support the development and updating of SOPs, Work Standards, checklists and quality criteria.

- Provide coaching/feedback to Branches and relevant teams based on quality assessment results.

- Support other quality improvement and operational excellence initiatives assigned by Line Manager.

• Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Bảo hiểm & sức khoẻ

Social insurance & Health care insurance

Cân bằng công việc-cuộc sống

Training and Development