Eur Team Leader Customer Service & Business Development

About the Role

We are looking for an experienced EUR Team Leader – Customer Service & Business Development to lead our European trade business and local CS team.

This role combines European trade business development, overseas agent management, customer service, and team leadership. The successful candidate will be responsible for developing the EUR trade lane, building strong overseas agent relationships, driving shipment and revenue growth and leading the local CS team.

Key Responsibilities

• Develop and grow the European trade business, including new agents, customers, and business opportunities.
• Build and maintain strong relationships with European overseas agents and Asia–Europe partners.
• Drive inquiries, quotations, shipment volume, revenue, and business growth for the EUR trade.
• Monitor European market trends, freight rates, competitors, and trade routes.
• Lead quotation follow-up and improve quotation conversion and customer acquisition.
• Manage and develop the local Customer Service team, including coaching, performance management, and daily task allocation.
• Establish and improve operational processes and SOPs for the EUR trade.
• Coordinate with Sales, Operations, overseas agents, carriers and customers to ensure smooth shipment execution.
• Handle customer and agent escalations and ensure high service quality.
• Participate in agent/customer meetings, business trips and industry events to strengthen business relationships.
• Identify new business opportunities and solutions to support the growth of the European trade.