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Job Summary:
The GSA Sales Support Officer is responsible for supporting SKYPAC’s Passenger Sales team in the commercial representation of assigned airline partners in Vietnam.
Key Responsibilities
1. GSA Sales Support
- Support the Passenger Sales team in the daily commercial activities of SKYPAC’s assigned airline partners.
- Handle general sales inquiries from travel agents, tour operators, corporate clients, OTAs, and other distribution partners.
- Provide agents and clients with updated information regarding airline products, routes, schedules, fares, promotions, baggage policies, and other commercial conditions.
- Prepare and distribute fare sheets, promotional offers, product updates, sales notices, and other airline information to the market.
- Follow up with travel agents and corporate accounts on sales opportunities, promotions, group requests, and other commercial inquiries.
- Assist Sales Executives in preparing quotations, itineraries, presentations, and proposals for clients.
- Support the implementation of airline sales campaigns and commercial initiatives in the Vietnam market.
2. Travel Agency & Client Support
- Maintain regular communication with existing travel agents, tour operators, corporate accounts, and other sales partners.
- Maintain and continuously update SKYPAC’s agency and customer database, including contact information, account profile, sales potential, and sales activities.
- Support onboarding of new travel agencies and commercial accounts.
- Assist in communicating airline procedures, fare conditions, booking policies, and sales-related updates to agents.
- Coordinate with the Ticketing/Reservation team for booking, fare, reissue, refund, group booking, and other reservation-related requirements when necessary.
- Record agent feedback, sales issues, and market requests and escalate relevant matters to the Passenger Sales Manager or airline principal.
3. Sales Coordination & Airline Principal Support
- Coordinate with assigned airline principals on routine sales and commercial matters.
- Support implementation of sales plans, promotions, incentive programs, and other commercial initiatives requested by airline partners.
- Prepare information and supporting materials required by airline principals.
- Follow up internally with Ticketing, Marketing, Finance, Operations, and other departments to ensure airline commercial requirements are completed on time.
- Maintain proper records of airline correspondence, commercial instructions, fare updates, promotions, and sales activities.
- Assist in arranging airline meetings, agency visits, sales calls, product presentations, roadshows, and familiarization activities.
4. Market Intelligence & Competitor Monitoring
- Monitor competing airlines' schedules, frequencies, fares, promotions, products, and market activities.
- Collect market information from travel agents, tour operators, corporate clients, and other industry sources.
- Monitor market demand and identify potential passenger traffic opportunities for assigned airline partners.
- Provide regular feedback on customer demand, pricing trends, competitor activities, and market developments.
- Assist the Passenger Sales Manager in preparing market analysis and recommendations for airline principals.
5. Sales Reporting & Administration
- Maintain accurate records of sales activities, client visits, agent communications, and commercial opportunities.
- Update sales databases, CRM systems, and internal tracking files.
- Prepare weekly sales activity summaries and monthly performance reports.
- Support preparation of airline principal reports, including passenger sales performance, agency/account performance, sales calls and client visits, market and competitor updates, promotional activities, and sales opportunities and follow-up status.
- Participate in internal sales review meetings and airline principal meetings as required.
- Ensure reports and commercial information are submitted accurately and within required deadlines.
6. Sales & Marketing Activities
- Assist in organizing agency visits, sales calls, roadshows, workshops, product presentations, and airline promotional events.
- Coordinate distribution of airline marketing materials and promotional communications.
- Support email campaigns, agency communications, social media content, and other passenger sales promotions in coordination with the Marketing team.
- Assist with preparation of presentations, invitations, attendance lists, event materials, and post-event reports.
- Represent SKYPAC and assigned airline partners professionally when communicating with clients and industry stakeholders.
7. Service Quality & Compliance
- Ensure all information communicated to clients is accurate and consistent with the latest airline policies and commercial instructions.
- Maintain confidentiality of airline fares, commercial agreements, sales data, and client information.
- Follow SKYPAC procedures and individual airline principal requirements.
- Deliver timely, professional, and service-oriented support to airline partners and clients.
- Escalate significant customer issues, commercial discrepancies, or service concerns to the responsible manager.
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