Head Of Preschool Operations

1. Multi-school operations management

• Oversee daily operations across ILO preschools, ensuring consistent operational standards, service quality, and performance.
• Lead, supervise, and support School Principals and school management teams in achieving operational and educational objectives.
• Establish and implement standardized operating procedures, policies, and quality standards across the school network.
• Monitor school performance through regular site visits, operational reviews, and performance dashboards.
• Ensure effective resource allocation, staffing, facilities management, and operational efficiency.
• Identify operational challenges and implement corrective actions to improve school performance.
• Ensure compliance with applicable education regulations, licensing requirements, child protection standards, health and safety requirements, and internal policies.

2. Teaching quality and academic excellence

• Take overall accountability for teaching quality and consistent academic standards across all preschools.
• Work closely with Academic and Curriculum teams to ensure effective implementation of the approved curriculum and teaching methodologies.
• Establish and monitor teaching quality standards through classroom observations, academic assessments, and quality assurance processes.
• Ensure School Principals and academic leaders regularly evaluate teacher performance and provide appropriate coaching and development.
• Ensure consistent delivery of the ILO educational experience across all schools.

3. Parent experience and student retention

• Ensure a consistently high-quality parent and student experience across all preschools.
• Establish service standards for parent communication, student onboarding, progress reporting, and complaint resolution.
• Monitor parent satisfaction, feedback, complaints, and retention trends.
• Work with school teams to strengthen parent engagement, trust, and long-term relationships.
• Implement improvement initiatives based on parent feedback and school performance data.

4. Financial and operational efficiency

• Monitor school level operating costs, staffing efficiency, and resource utilization.
• Work with Finance and School Principals to manage operational budgets and control costs without compromising educational quality or child safety.
• Identify opportunities to improve productivity, standardization, and operational sustainability.

5. Quality assurance, compliance and risk management

• Ensure compliance with applicable preschool education regulations and operational requirements.
• Maintain consistent standards for safeguarding, child protection, health, safety, hygiene, and emergency preparedness.
• Ensure timely corrective action for audit findings, incidents, complaints, and identified risks.
• Escalate significant operational, educational, safeguarding, or reputational risks to the Preschool Managing Director.

6. Performance reporting and continuous improvement

• Develop and maintain performance dashboards covering enrolment, teaching quality, student development, parent satisfaction, staffing, and operational efficiency.
• Conduct regular performance reviews with School Principals and follow up on agreed improvement actions.
• Benchmark performance across schools, identify best practices, and implement network-wide improvements.
• Lead operational improvement projects to enhance educational quality, customer experience, and business performance.

7. School leadership and people management

• Provide leadership, coaching, and performance management to School Principals and relevant school management teams.
• Establish clear performance expectations, accountability, and development plans for school leaders.
• Workforce planning, recruitment, succession planning, and retention of key school personnel.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Giám đốc trở lên • Loại công việc: Thời vụ