IT Helpdesk Engineer | Flexible working hours
Lương không công khai
Hà Nội (On-site)
Nghỉ trọn T7, CN
Hạn chót 18/11/2026
Đăng 3 ngày trước
Ít hơn 20 ứng viên
Yêu cầu công việc
Must Have
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field, or equivalent experience.
- 1-2 years of experience in IT Helpdesk, Desktop Support, Service Desk, or a similar end-user support role.
- Practical knowledge of Windows 10/11, PC hardware, printers, common peripherals, and Microsoft 365 applications.
- Basic knowledge of Active Directory or Microsoft Entra ID, user-account support, permissions, and password management.
- Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and common LAN troubleshooting.
- Ability to communicate clearly in Vietnamese and at an intermediate level in English.
- Service-oriented mindset, good interpersonal skills, attention to detail, and the ability to manage multiple support requests.
- Ability to troubleshoot logically, document work clearly, protect confidential information, and follow escalation procedures.
Highly Desirable
- Experience with IT service management or ticketing platform and endpoint-management tools such as ManageEngine Endpoint Central or Microsoft 365.
- Basic PowerShell knowledge and familiarity with remote-support tools.
- Microsoft Fundamentals, ITIL Foundation, CompTIA A+, or equivalent entry-level IT certification.
Yêu cầu nên có
Experience with an IT service management or ticketing platform Experience with endpoint-management tools such as ManageEngine Endpoint Central or Microsoft 365 Basic PowerShell knowledge Familiarity with remote-support tools Microsoft Fundamentals, ITIL Foundation, CompTIA A+, or equivalent entry-level IT certification
Công việc cụ thể là gì?
Role Summary
As an IT Helpdesk Engineer, you will provide first-line and second-line technical support to end users, troubleshoot workplace technology issues, and help maintain reliable day-to-day IT services. You will support Windows devices, Microsoft 365 applications, user accounts, meeting-room technology, and IT assets while following established security, documentation, and escalation procedures.
Key Responsibilities
End-User Support & Incident Resolution
- Provide onsite and remote technical support for laptops, desktops, peripherals, printers, and mobile devices. Monitor network performance and ensure reliable connectivity.
- Diagnose and resolve Windows, hardware, software, Microsoft 365, email, and basic network-connectivity issues.
- Receive, record, prioritize, update, and resolve incidents and service requests through the IT service desk system.
- Escalate unresolved, recurring, security-related, or high-impact issues to the appropriate IT team member.
User Lifecycle & Access Support
- Prepare, configure, issue, recover, and refresh laptops and IT equipment for employee onboarding, transfer, and offboarding.
- Support approved user-account activities, including password resets, account unlocks, group membership, and access requests.
- Follow identity, access-control, and information-security procedures when processing user requests.
Workplace Technology & Asset Management
- Install, remove, update, and support approved business applications and endpoint software.
- Provide technical support for meeting rooms, Microsoft Teams meetings, audio, video, display, and conferencing equipment.
- Maintain accurate records for laptops, monitors, accessories, software, assignment status, repairs, warranties, and spare devices.
- Coordinate hardware diagnosis, repair, replacement, and warranty cases with internal stakeholders and approved vendors.
Security, Maintenance & Documentation
- Support Windows updates, application patching, endpoint-protection checks, and basic device-compliance activities.
- Document troubleshooting steps, resolutions, known issues, user instructions, and equipment handover records.
- Report suspected security incidents, policy violations, data-loss risks, or unusual device behaviour promptly.
- Perform other reasonable IT support tasks assigned by the IT Manager.
WHAT WE CAN OFFER:
- Competitive salary package with attractive performance-based incentives
- International, professional, and collaborative working environment that values diversity, inclusion, and innovation, where every idea is encouraged and heard
- Flexible hybrid working model with 5 working days per week (Monday–Friday), flexible working hours, and up to 2 work-from-home days per week
- 100% salary during probation period
- 13th-month salary, annual performance bonus, and salary review every 6 months
- Premium private health insurance and annual health check-up
- 100% gross salary contribution for social insurance
- 15- 20 annual leave days depending on position
- Additional Holidays: Christmas Day, Group Wellness Day
- Access to extensive learning resources and training programs delivered by international experts
- Opportunities to enhance professional and technical skills through collaboration with global clients
- Clear career development pathway through secondment opportunities, work holidays, and sponsorship for professional qualifications (ACCA/CPA/CFA)
- Regional and cross-border career opportunities within Acclime Group
- Opportunities to participate in international team-building activities and strategic group conferences
- Continuous learning and development through both internal and external professional training programs
Quyền lợi có gì?
Lương thưởng
13th-month salary, annual performance bonus, and salary review every 6 months
Văn hoá công ty
- Opportunities to participate in international team-building activities and strategic group conferences
- Continuous learning and development through both internal and external professional training programs
