IT Helpdesk Staff (Mới Tốt nghiệp)
Hà Nội (On-site)
Nghỉ trọn T7, CN
Hạn chót 15/11/2026
Đăng 6 ngày trước
Ít hơn 20 ứng viên
Yêu cầu công việc
- Final year student or recent graduate in Information Technology, Computer Science, or related fields.
- Basic knowledge of computer hardware, Windows operating systems, and networking.
- Problem-solving skills and the ability to work independently as well as in a team.
- Good communication skills and the ability to support end-users.
- Willingness to learn and stay updated with new technology.
Công việc cụ thể là gì?
1. Job Objective
- Assist the IT team in maintaining and enhancing the company’s IT infrastructure
- Ensure the continuous and efficient operation of IT equipment and systems
2. Main Responsibilities
- Request Handling: Receive and respond to user inquiries through multiple channels (ticketing system, email, phone).
- Ticket Management: Log, evaluate, and classify incoming tickets accurately to ensure proper tracking and resolution.
- Issue Resolution & Escalation: Provide timely responses and solutions. When necessary, escalate issues to senior support levels or coordinate with external service providers to meet service level agreements (SLAs).
- Onsite Support Services: Perform location-based tasks such as hardware receipt and delivery, installation, and setup to support operational needs.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gianQuyền lợi có gì?
Bảo hiểm & sức khoẻ
attractive health care package
Học hỏi & phát triển
Formal training roadmap with opportunities to participate in real projects
Khác
Competitive salary
Diversity in multinational working environment
European professional working style
