Key Account Manager (Retail Channel - MT & Pharmacy Chains)

Job Purpose:

• Build good relationships focusing on key accounts to maintain and develop business and achieve commercial objectives with MT customers.
• Coordinate with clients, internal teams, partners and relevant departments to review contracts, ensure smooth sales operating activities.
• Actively manage projects effectively, ensuring projects are connected between the two parties and are implemented according to the set plan.
• Be the key contact point and work with clients, internal departments and partners to solve issues to bring good service and satisfaction to customers.

Job Description:

1. Build good relationships focusing on key accounts to maintain and develop business and achieve commercial objectives in MT channel

• Develop and implement a key account strategy that aligns with the business strategy
• Visit key accounts to strengthen and build good relationships
• Continuously monitor and evaluate the performance of the key accounts, adjust and make improvements as needed to ensure their effectiveness and success

2. Coordinate with clients, internal teams, partners and relevant departments to assure smooth sales operating activities

• Coordinate with cross-functional teams to effectively review and manage contracts with Modern Trade (MT) customers.
• Collect and manage information effectively, analyze and use information to make recommendations for strategic decisions and participation in bidding activities intelligently
• Understand market information about customers, competitors, and markets, and continuously updating information for management levels
• Coordinate with Sales Team to identify potential business opportunities, share markets information, and collaborate on developing effective solutions to address any issues that may arise during the process, ultimately expanding business opportunities

3. Actively manage projects effectively, ensuring projects are connected between the two parties and are implemented according to the set plan

• Manage projects effectively. Build planning, tracking progress, assigning work, solving problems and providing solutions during project execution
• Take advantage of the knowledge and experience of bidding, logistics, supply chain and accounting to timely support projects, ensure progress and connection between the company and the client
• Coordinate with relevant departments to ensure project progress is made on time and customer goals are achieved
• Identify indicators and criteria to evaluate the effectiveness of the project, from which it is possible to measure and improve the project management process, including updating and coordinating related departments to ensure that the project is successful and well operated

4. Be the key contact point and work with clients, internal departments and partners to solve issues to bring good service and satisfaction to customers/

• Coordinate with other Departments to provide good services and bring value creation to customers
• Build and maintain good relationship with Clients through meetings, discussions, exchanges of information, feedback on customer requirements and propose solutions to meet customer needs
• Collect clients’ feedback and actively coordinate with relevant departments to solve issues and maintain business smoothly

5. Adherence the company policy on protection and confidential information/ data

6. Report and support Business Director – Pharmacy to achieve objectives

• Accomplish and submit on time the scheduled project as well as report, customer feedback, market information, competitor
• Other tasks as per assignment of line manager/company

• Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian