LOGISTICS Customer Service S & Documentation Executive

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Company Description Milkyway is a leading Chemical Supply Chain service provider, offering comprehensive logistics solutions. As a tank owner and operator with a fleet of trucks, chemical warehouses, vessels, and container depots, we provide integrated services such as freight forwarding, warehousing, transportation, and chemical distribution. Committed to excellence, Milkyway ensures customer satisfaction every step of the way. We employ more than 4,000 people across 35 countries and are listed on the Shanghai Stock Exchange. Position Summary This position is responsible for supporting import shipment operations, ensuring accurate documentation, timely customer communication, and full compliance with company SOPs and international freight forwarding standards. Key Responsibilities/ Job Description • Receive and review booking requests/ pre-alert documentation from customers, overseas offices and global agents. • Handle booking and loading plan. • Create/verify shipping documents (HBL, MBL, AMS, Invoice, Packing List, C/O, etc.) to ensure accuracy and compliance. • Issue Arrival Notices (AN) to customers within KPI timeline. • Provide proactive shipment status updates and maintain high service standards. • Coordinate with customs brokers, transport providers, warehouses, and internal departments to ensure smooth loading plan/ cargo release. • Escalate operational issues to supervisor when necessary. • Maintain professional communication with customers and overseas partners in English/Chinese. • Prepare and release Delivery Orders (D/O) in accordance with company procedures. • Ensure accuracy of Bills of Lading prior to release. • Submit manifest and regulatory compliance. • Update shipment data in the internal operating system. • Issue debit/credit notes and cost confirmation. • Maintain proper filing and documentation control aligned with audit requirements. • Other tasks assigned by the supervisor. • Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian