Customer Service Executive

Lương không công khai

Quận Hai Bà Trưng, Hà Nội

Nghỉ trọn T7, CN

Hạn chót 28/09/2026

Đăng 1 tháng trước

Rất đông ứng viên

Yêu cầu công việc

• Graduated from College or University in relevant majors • At least 2 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position • Good skills of computers; Microsoft Office. • Be good at reading & written in English, good communication is an advantage. • Ability to communicate well, be agile, speak fluently, present persuasively, make a good impression on listeners. • Having experience in US/South America, Canada trade lane is an advantage. • Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...) • Ability to work independent and teamwork, have good health, be honest in work, have a sense of responsibility & self-discipline.

Công việc cụ thể là gì?

• Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation. • Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties. • Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process. • Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation. • Follow up process of transportation, handle the information and solve situation. • Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely. • Have good knowledge about services information to provide best service to Customers. • Solve problems with Airlines, Carriers, oversea Agents, Customers. • Input all required data on the system and maintain it. • Reporting immediately for any irregularities/ problem and follow up problem solving to Manager. • Doing additional tasks of a leader that is assigned by Supervisor or Manager. • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Ben Line Agencies (Vietnam)

Hậu cần/Giao nhận

Ben Line Agencies provides a range of agency services to the marine industry in Asia. Through a network of offices covering the region we provide first class liner and port agency services to many of the best known names in the maritime sector, together with an extensive range of related services. With over 150 years of experience in the shipping industry in Asia, Ben Line Agencies has established a network of 100 offices across 15 countries and has built a solid reputation based on integrity, consistency and competence. In Vietnam, we have Head office in HCMC, branch offices in Hanoi, Haiphong, Vung Tau and Ha Tinh. Head office: 5B Ton Duc Thang Street, Ben Nghe Ward, Dist. 1, HCM City Hanoi office: CDC building, 25 Le Dai Hanh St., Hai Ba Trung Dist., Hanoi Haiphong office: TD Business Center, 20A Lot, Le Hong Phong St., Dong Khe ward, Haiphong Vung Tau office: Petro Vietnam Tower, 8 Hoang Dieu St., Vung Tau City Ha Tinh office: Vung Ang economic zone, Ky Long ward, Ky Anh town, Ha Tinh province. ***A good working environment and good opportunities to be developed will be offered to successful candidates. Activities of the company intend to create a respectful workplace in which every individual has the opportunity to reach his/ her highest potential. For further information, please visit our web site www.benlineagencies.com

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