MT Customer Service Staff

Lương không công khai

Quận 10, Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 19/11/2026

Đăng 2 ngày trước

Yêu cầu công việc

  • Bachelor’s degree in Economics, Business Administration, Logistics, Commerce or related fields.
  • 1–2 years of experience in Customer Service, Order Processing or Logistics; FMCG experience is preferred.
  • Experience in Modern Trade (MT), order management or sales operations is an advantage.
  • Good knowledge of Microsoft Office, especially Excel; ERP system experience is preferred.
  • Intermediate English communication skills.
  • Careful, accurate and responsible, with good attention to detail.
  • Good communication and cross-functional coordination skills.
  • Able to follow up multiple orders/issues and work effectively with internal stakeholders.

Yêu cầu nên có

FMCG experience Experience in Modern Trade (MT) Experience in order management Experience in sales operations ERP system experience

Công việc cụ thể là gì?

  • Receive, check and process Modern Trade (MT) customer orders accurately in the ERP/Sales system.
  • Coordinate with Sales, Warehouse and Logistics teams to ensure accurate and on-time delivery to MT customers.
  • Monitor order and delivery status, including OTIF, stock shortages and delivery constraints, and provide timely updates to customers and Sales.
  • Handle returns, damaged goods, shortages and customer claims; follow up with relevant functions for timely resolution.
  • Prepare, check and maintain sales, delivery and invoice-related documents.
  • Maintain and update customer/store master data and support new store setup or changes in the system.
  • Support contract and related document administration, including contract/appendix records and validity tracking.
  • Support incentive/trade administration and ensure accuracy of relevant supporting data.
  • Prepare basic operational/customer service reports, monitor recurring issues and support process improvements.
  • Coordinate with Sales, Customer Service, Finance, Supply Chain and other relevant functions to resolve operational and system-related issues.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Lương thưởng

Theo kết quả kinh doanh hàng năm.
Based on annual business performance.

Bảo hiểm & sức khoẻ

Khám sức khỏe định kỳ hằng năm và tham gia bảo hiểm 24/24
Annual health check-up and participation in 24/7 insurance coverage