Operations Team Leader (Training and Quality) - Nội Bài

Công việc cụ thể là gì?

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. • Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. • Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. • Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. • Implement and maintain quality management practices to uphold service standards and customer satisfaction. • Work closely with other stakeholders including OE team on service performance evaluation. • Added people management skills / experience will be an advantage. • Monitor and control network operations to optimize efficiency and minimize disruptions in service. • Support the customer service and support group in resolving customer queries and enhancing client relationships. • Manage contract sourcing and negotiations to secure reliable service providers and vendors. Monitor & manage Vendors performance. • Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. • Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian