QA Lead

Role Purpose:

The QA Lead role will be responsible for leading the implementation and continuous improvement of KFC

Vietnam’s food safety, quality assurance, hygiene, and compliance programs across restaurants, suppliers,

and relevant processing facilities. This role ensures that KFC products and operations consistently meet

company standards, Vietnamese food-safety regulations, customer expectations, and KFC brand

requirements

Key Responsibilities:

1. Food Safety & Quality Assurance

• Lead and maintain food safety and quality assurance programs across KFC Vietnam restaurants

and applicable suppliers/processing facilities.

• Establish, review, and continuously improve QA standards, checklists, SOPs, specifications, and

control procedures.

• Monitor compliance with food safety, hygiene, product quality, storage, handling, cooking, and

operational standards.

• Identify food-safety and quality risks and develop preventive controls and improvement plans.

• Ensure new products, ingredients, recipes, and equipment meet defined quality and food-safety

requirements before implementation.

2. QA Audit & Compliance

• Lead the planning and execution of periodic and risk-based restaurant QA audits.

• Review audit results, identify recurring non-conformities, and drive corrective and preventive

actions (CAPA).

• Track closure and effectiveness of corrective actions with Operations and relevant functions.

• Support restaurants during government food-safety inspections and ensure appropriate

documentation and compliance.

• Maintain awareness of Vietnamese food-safety legislation and ensure relevant requirements are

incorporated into company standards.

3. Supplier & Product Quality

• Support supplier qualification, evaluation, monitoring, and performance improvement.

• Review supplier quality documentation, specifications, test results, and compliance records.

• Monitor raw-material and finished-product quality through inspections, testing, and trend

analysis.

• Coordinate investigations of product-quality incidents and supplier-related issues.

• Work with Supply Chain and suppliers to establish effective corrective and preventive actions.

4. Quality Incident & Risk Management

• Lead investigations of significant food-safety and quality incidents.

• Conduct root-cause analysis and define appropriate containment and corrective actions.

• Escalate critical risks promptly to senior management.

• Develop preventive measures to minimize recurrence.

• Maintain QA incident records and analyze trends to identify systemic risks.

5. Reporting & Continuous Improvement

• Develop regular QA performance reports and dashboards for management.

• Monitor key QA KPIs, including audit compliance, critical findings, CAPA closure, product quality,

food-safety incidents, and supplier performance.

• Analyze data and identify opportunities for process improvement.

• Lead cross-functional quality improvement projects with Operations, Training, Supply Chain, R&D,

and other stakeholders.

• Support new product launches and operational changes from a QA and food-safety perspective.

6. Other Responsibilities: Perform other duties and responsibilities as assigned by the Line Manager.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Thời vụ