QA Team Leader

1. PRODUCT & SUPPLIER QUALITY MANAGEMENT­­

- Plan, assign, and supervise the QA team’s activities to ensure the successful achievement of department plans and KPIs.

- Organize and conduct supplier audits, approvals, and performance monitoring within the assigned scope.

- Review, verify, and approve quality documentation for products, raw materials, and suppliers.

- Manage and monitor testing, shelf-life studies, re-testing activities, and quality surveillance programs within the assigned scope.

- Monitor laboratory test results, analyze quality trends, and propose control measures to guarantee product quality.

2. INCIDENT MANAGEMENT & CONTINUOUS IMPROVEMENT

- Receive, investigate, and coordinate the resolution of quality issues, food safety incidents, and non-conforming products.

- Conduct or guide the team in performing Root Cause Analysis (RCA), as well as developing and monitoring Corrective and Preventive Actions (CAPA).

- Monitor the effectiveness of CAPA and analyze incident trends to propose continuous improvement initiatives.

3. TEAM MANAGEMENT

- Assign, guide, and supervise the daily tasks and responsibilities of team members.

- Train, coach, and develop the professional competencies and technical skills of QA staff.

- Evaluate team performance (KPIs) and propose solutions to optimize group productivity.

4. COORDINATION & REPORTING

- Collaborate with internal departments, suppliers, and partners to resolve issues related to quality and food safety.

- Prepare periodic reports, track KPIs, and report the QA team’s operational performance to the Line Manager.

5.RULES AND REGULATIONS

- Adhere to all working procedures, company policies, rules, and regulations.

- Monitor and guide MD/suppliers/OFC to ensure compliance with rules and regulations.

6. OTHER DUTIES

- Perform other tasks or responsibilities as assigned by the Line Manager.

- Propose systemic improvements to optimize operational workflows.