
Quận 1, Hồ Chí Minh
Nghỉ trọn T7, CN
Hạn chót 21/10/2026
Đăng 1 ngày trước
- Familiarity with managing online shops or digital channels. - Experience handling order processing, returns, and operational documentation. - Experience in FMCG, nutrition, healthcare, consumer goods, mother and baby, or high-volume e-commerce operations is preferred. - Business Administration, Marketing, Economics, Commercial management, or related fields. - English proficiency, both in written and spoken. - Good understanding of order flow, fulfillment, returns/refunds. - Good Excel and tracking/reporting skills. - Stock forecast and demand planning. - Strong attention to detail and operational follow-through. - Strong coordination and problem-solving skills.
- Experience in FMCG, nutrition, healthcare, consumer goods, mother and baby, or high-volume e-commerce operations is preferred.
I. Order & Inventory Operations Management • Lead the day-to-day operations of five official Abbott brand stores on the D2C website, ensuring smooth execution across product management, inventory, order fulfillment, and customer experience. • Manage and maintain product information on the website, ensuring all product data is accurate, complete, and up to date. • Monitor and control inventory levels, product availability, and promotional gifts to ensure continuous supply and minimize out-of-stock situations. • Conduct demand forecasting and collaborate with relevant stakeholders to plan timely stock replenishment. • Oversee the end-to-end order fulfillment process, from order placement through successful delivery. • Manage order cancellations and returns, coordinate with relevant stakeholders for resolution, and identify improvement opportunities to enhance operational efficiency. • Maintain internal order tracking tools and operational reports to ensure visibility and smooth order management. II. Promotion & Trade Budget Management • Coordinate with cross-functional teams to execute and manage promotional campaigns on the brand website. • Set up, monitor, and maintain promotional activities, including vouchers, gifts, discounts, and campaign mechanics. • Manage voucher spending and trade budget allocation to ensure effective and compliant budget utilization. • Monitor promotional performance and ensure promotions are executed accurately throughout the campaign lifecycle. III. Payment, Reconciliation & E-Invoice Management • Perform payment reconciliation activities, including Cash-on-Delivery (COD) and other payment methods. • Monitor, investigate, and resolve payment-related discrepancies in collaboration with internal and external stakeholders. • Manage electronic invoice synchronization and issuance processes, ensuring accuracy and timely resolution of invoice-related issues. • Prepare and maintain payment, invoicing, and reconciliation reports as required. IV. Performance Reporting • Prepare and distribute periodic reports on a daily, weekly, and monthly basis for key stakeholders. • Identify operational gaps and provide data-driven recommendations to improve business and operational performance. • Monitor and analyze key business performance metrics, including sales, orders, promotional effectiveness, and product performance. V. Customer Service & After-Sales Support • Handle customer inquiries and issues related to orders, delivery, returns, exchanges, and post - purchase concerns. • Collaborate with internal teams and external partners to ensure timely and effective issue resolution. • Support initiatives to enhance customer satisfaction and overall online shopping experience. VI. Others • Collaborate with internal teams, external partners, and service providers to ensure smooth day-to-day operations of the D2C store. • Support the resolution of issues related to systems, website operations, order management, and operational processes. • Cấp bậc: • Loại công việc:
Nếu bạn đang tìm kiếm vị trí Sales Operation Executive - Ecommerce tại Quận 1, Hồ Chí Minh, đây là cơ hội làm việc tại Abbott với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
13-month salary & performance bonus
Premium Healthcare
Training & Development
12 - 20 triệu VNĐ/tháng
Hồ Chí Minh
Nghỉ trọn T7, CN
12 - 25 nghìn VNĐ/tháng
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN
8 - 12 triệu VNĐ/tháng
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN