Sales Support Officer (Contractor - 12 Months)

Job Purpose

This role is essential for ensuring the sales team operates efficiently and can focus on client interactions and closing deals, while sales support specialist handles the necessary background tasks and administrative work to assist commercial team with tasks such as coordinating purchase orders with customers and internally with concerned sites, handling customer complaints handling, SalesForce to handle sample, quotes, Technical documents requests and co-ordinate with various manufacturing sites for delivery schedules and manage shipping process.

Responsibilities

• As single point of contact for customers who have inquiry about products, orders, troubleshoot, and any related process
• Manage, monitor, & proactively communicate progress of sales orders to customers and Commercial Team
• Handle all related data of sales orders in ADM application by following contractual agreements and internal guidelines
• Handle international shipping process by prepare and apply related documents both for internal team, government office, and third parties (supplier/vendor) and ensure specific customers & government requirements are followed
• Receive and handling incoming sample/products by following applied protocols/Policy
• Organize shipment of various sample with set of documents which align with destination countries requirement
• Build and maintain good relationship and collaboration to all departments and related third parties. Learn to maintain an active stock for the inventory management.
• Support ad hoc duties by collaborate with any related teams to solve issue that arise