Senior Associate, Business Product Management (AI Solution Design), SPX Express

1. Process Discovery & Optimization (BPM Core)

Analyze end-to-end business processes (As-is vs To-be) across Workforce, Finance, Risk & Back Office.

Identify bottlenecks, inefficiencies, and automation opportunities.

Break down complex business problems into structured, solvable components.

Redesign workflows with a product mindset, focusing on user experience (Ops, staff, stakeholders).

2. . AI-Driven Solution Design

Design AI-powered solutions to enhance workflows:

+ Generative AI for content automation (reporting, communication, documentation)

+ Predictive analytics for risk detection, forecasting, anomaly detection

Define AI workflows (input → decision → output → fallback → feedback loop).

Build and orchestrate AI agents / bots for automation across processes.

3. Data-Driven Problem Solving

Analyze operational data to identify root causes and improvement opportunities.

Translate data insights into actionable AI use cases.

Define success metrics: automation rate, time saved, accuracy improvement, cost reduction.

4. AI Workflow & Tool Integration

Leverage AI tools and platforms to build scalable solutions: AI APIs, LLMs, automation tools, workflow engines

Integrate AI into existing systems (Ops tools, Finance systems, Risk platforms).

Design reusable AI components for cross-domain scalability.

5. Change Management & Adoption

Drive adoption of AI-powered workflows across teams.

Train and enable stakeholders (Ops, Finance, Risk teams).

Communicate clearly the value and impact of AI transformation.

Manage resistance and ensure smooth transition from manual to automated processes.

6. Risk, Compliance & AI Governance

Ensure AI solutions comply with:

+ Data privacy (PII protection)

+ Internal compliance frameworks

+ Ethical AI standards

Design guardrails: thresholds, fallback logic, audit logs, human-in-the-loop.

Work closely with Risk & Security teams to ensure safe deployment.

• Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Nhân viên (executive)