Senior Customer Services Coordinator – Air Export
Lương không công khai
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 25/11/2026
Đăng 17 ngày trước
Yêu cầu công việc
- Bachelor's degree in Logistics, International Trade, Import-Export, or a related field.
- At least 5 years of experience in Air Export operations at a Logistics/Freight Forwarding company, preferably in a similar position.
- Strong knowledge of air export procedures, booking processes, and air freight documentation.
- Experience with FWB/FHL data transmission through airline systems.
- Good command of English, particularly written communication and email correspondence with overseas agents.
- Strong coordination, problem-solving, time-management, and multitasking skills.
- Good leadership skills with the ability to train and supervise junior staff.
- Proactive, detail-oriented, responsible, and able to work under pressure.
Yêu cầu nên có
Experience in a similar position
Công việc cụ thể là gì?
- Receive and process air export bookings from customers, the Sales team, and overseas agents.
- Coordinate with the Pricing team to secure bookings with airlines and co-loaders, send booking confirmations to customers, and update flight schedules to overseas agents.
- Prepare draft HAWBs and manifests for the airport operations team and customers for checking and confirmation.
- Send pre-alerts and shipping documents to destination agents within the required timeframe.
- Perform FWB/FHL data transmission through airline systems, ensuring accuracy and timely submission.
- Monitor flight schedules and shipment status, providing timely updates to customers, overseas agents, and relevant internal departments.
- Coordinate the verification of freight charges, surcharges, and other shipment- related costs; prepare and issue debit notes to customers and relevant departments.
- Attend meetings with customers and airlines when required.
- Monitor market freight rates and industry trends to support pricing and operational activities.
- Manage, assign tasks to, train, and supervise junior team members to ensure work quality and e iciency.
- Proactively handle operational issues and coordinate with relevant parties to ensure smooth shipment execution.
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