Senior/Team Leader – Customer Service & Reservation (Seafreight)

A. Sea Export Operations & Booking Management

- Receive and process sea export booking requests in accordance with the booking matrix and customer requirements.

- Submit bookings to carriers and arrange the timely release of Shipping Orders (SOs) to shippers.

- Prepare and manage shipping documentation to ensure accuracy and compliance with operational requirements.

- Follow up with carriers, shippers, and customers regarding booking confirmations, shipping schedules, and any changes or disruptions.

- Proactively communicate shipment updates and operational issues to relevant stakeholders to ensure timely resolution.

- Update operational systems accurately and follow customer SOPs, service requirements, and KPI standards.

- Implement and follow SOPs for new clients to ensure smooth operational onboarding and service consistency.

B. Team Coordination & Support

- Coordinate and lead a small group handling dedicated customer accounts or assigned tasks, as required.

- Follow work assignments and ensure assigned responsibilities are completed accurately and on time.

- Provide backup and operational support to colleagues when necessary to maintain service continuity.

- Collaborate with internal teams and external partners to resolve operational issues and improve coordination.

C. Compliance & Service Quality

- Comply with company policies, procedures, and applicable operational requirements.

- Maintain a customer-oriented mindset and deliver professional, responsive service.

- Demonstrate integrity, accountability, initiative, and adaptability in daily operations.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:30 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian