Service Support - Back Office

Lương không công khai

Hồ Chí Minh

Nghỉ trọn T7, CN

Hạn chót 08/10/2026

Đăng 21 ngày trước

Rất đông ứng viên

Yêu cầu công việc

- Minimum 2 years of experience in Sales Administration, Customer Service, Service Support, or a related role. - Experience working in an engineering, industrial, manufacturing, or technical business environment is preferred. - Strong attention to detail, accuracy, and accountability in handling documentation and processes. - Proven ability to prioritize tasks and manage multiple responsibilities effectively. - Customer-oriented mindset with excellent problem-solving skills. - Proficient in Microsoft Office applications (Excel, Word, PowerPoint). - Familiarity with ERP and CRM systems; SAP knowledge is an advantage. - Strong verbal and written communication skills in English and Vietnamese. - Excellent organizational, coordination, and interpersonal skills. - Proactive, detail-oriented, and able to work independently as well as collaboratively within a team. - Positive attitude with a strong commitment to customer satisfaction and operational excellence.

Yêu cầu nên có

Experience working in an engineering, industrial, manufacturing, or technical business environment is preferred.

Công việc cụ thể là gì?

General Information We are looking for a detail-oriented and customer-focused Service Support Executive (Back Office) to support our sales and service operations. This role plays a critical part in ensuring smooth order processing, accurate documentation, and seamless coordination between customers and internal teams. The ideal candidate is highly organized, proactive, and capable of managing multiple tasks in a fast-paced environment. Job Description - Prepare and process sales quotations, proposals, and contracts. - Maintain and update customer records and sales data in CRM and ERP systems (e.g., SAP). - Track and follow up on sales orders, delivery schedules, and invoicing. - Act as a liaison between customers and internal departments (logistics, finance, service). - Respond to customer inquiries and provide timely updates on order status. - Ensure all sales documentation is complete, accurate, and properly filed. - Generate regular sales reports and assist in sales forecasting and budgeting. - Coordinate with various departments to ensure seamless operations. - Support the sales team with travel arrangements, meeting coordination, and event planning. - Assist in organizing customer visits, product demos, and exhibitions. - Other tasks assigned by Line Manager • Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: • Loại công việc:

Công Ty TNHH GEA Việt Nam

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally. OUR MISSION 26 GEA is proud to serve customers around the world in the food, beverage, chemical, pharma, dairy processing, dairy farming and marine industries. Many of these sectors are experiencing tremendous growth given global trends and other socio-economic drivers – contributing to GEA’s solid performance. Our strategy for the next five years, Mission 26, is based on strengthening our position in these key industries while focusing on defined levers to accelerate profitable growth and better serve our customers. OUR VALUE - A compass to steer by At GEA, our company values begin with our own people. We hold ourselves to a high standard in how we treat one another, our customers and partners and our world. Collectively, the GEA values serve as a compass to guide our day-to-day activities and interactions.

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