Supply Chain Coordinator (Back Office Customer Service Representative)
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 02/12/2026
Đăng 10 ngày trước
Rất đông ứng viên
Yêu cầu công việc
- Experience in supply chain, customer service, order fulfilment, or a similar environment through work, internships, placements, apprenticeships, or early career roles. Candidates at the beginning of their career journey are encouraged to apply.
- Strong coordination and organizational skills, with the ability to manage multiple requests, balance priorities, and maintain accuracy in a fast‑moving operational context.
- Confidence working with digital systems such as ERP, order management platforms, or CRM tools (experience with Salesforce is an advantage but not required).
- The ability to understand processes end‑to‑end and spot opportunities to simplify, standardize, or automate daily tasks.
- Effective communication skills, allowing you to collaborate smoothly across different and remote teams.
- Effective communication in English with cross border teams.
- A proactive, problem‑solving mindset with curiosity to challenge existing ways of working and contribute to continuous improvement.
- An inclusive, open, and collaborative approach, valuing diverse perspectives and contributing to a supportive team culture.
Yêu cầu nên có
Experience with Salesforce
Công việc cụ thể là gì?
What you will do
As Supply Chain Coordinator, you will:
Enabling Sales Management Process
- Secure a reliable and efficient supply chain for Packaging Material (PM) and Additional Material (AM) order fulfilment by securing design master data, and ensuring effective order and delivery management, and invoicing workflows.
- Respond to operational requests for documentation such as delivery notes, proforma invoices, Certificates of Analysis, and other required materials.
- Prioritize and manage back‑office activities logged in Salesforce, providing timely responses to customers when needed.
Operational Performance and Execution
- Contribute to increased operational productivity through proactive problem solving and continuous improvement.
- Participate in or lead Continuous Improvement teams to identify productivity opportunities in processes and tools, in collaboration with the factory Continuous Improvement office.
- Support focused KPI loss deployment to strengthen performance visibility and drive action.
- Build strong collaboration with internal partners such as Front Office Supply Chain, Planning, and Logistics to ensure smooth order handling and consistently high service levels.
- Escalate to Front Office Supply Chain when clarification or direct customer contact is required.
Customer Experience
- Drive continuous improvement of back‑office activities using data analytics and a proactive mindset to enhance quality.
- Participate in customer improvement initiatives initiated by Front Office Supply Chain, contributing your insights and expertise.
- Liaise with factories and Integrated Supply Chain teams to represent the voice of the customer and expedite issue resolution when needed.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gianQuyền lợi có gì?
Học hỏi & phát triển
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Khác
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangem
