Trưởng Phòng Quản Lý Chất Lượng/ Technical and Quality Leader
Hà Nội (On-site)
Nghỉ trọn T7, CN
Hạn chót 18/11/2026
Đăng 24 ngày trước
Ít hơn 5 ứng viên
Yêu cầu công việc
● 3–5 years of experience in technical support or product quality management.
● Experience in technical training and documentation; factory collaboration is a plus.
● OEM customer support experience is preferred.
● Bachelor’s degree in Electrical & Electronics, Mechanical Engineering, or related fields.
● Good knowledge of water purifiers and water treatment technology.
● Proficient in quality tools such as 8D, 5-Why, and Pareto; good working English.
● Proactive, resilient, and willing to travel to overseas markets.
Yêu cầu nên có
Factory collaboration experience OEM customer support experience
Công việc cụ thể là gì?
1. Technical System Management (30%)
● Develop and implement standardized technical training programs, curricula, and technician competency standards across international markets, including the Philippines, Indonesia, India, and other assigned markets.
● Develop and implement technical training programs, curricula, and technician competency standards across the system.
● Develop and manage the technical documentation library, including Service Manuals, circuit diagrams, and spare parts catalogs.
● Standardize remote and on-site technical support processes across overseas markets.
2. Team Operations & Market Quality Management (35%)
● Assign, coordinate, supervise, and oversee the performance and deliverables of Technical Supervisors responsible for different oversea markets.
● Manage MPQ processes, including Arrival Inspection, EWA, and returned products.
● Manage the MQR process for new product issues and conduct product Pilots/Trials, subject to Department Head approval.
● Consolidate and prepare monthly market product quality reports (MQM).
3. OEM Business Management (20%)
● Receive and handle technical requirements and specifications from OEM customers.
● Lead the resolution of technical complaints from OEM customers in coordination with Factory QC and R&D teams.
● Act as the technical focal point between the OEM Business division and the Factory.
4. Market Management & Reporting (15%)
● Lead and coordinate technical operations across assigned international markets.
● Lead weekly Sales–Service meetings and monthly market service meetings.
● Review and ensure the quality of service and market quality reports submitted by Technical Supervisors.
● Consolidate technical and service performance information from multiple markets and provide management with a comprehensive view of international operations.
● Train, coach, and assess the competency of Technical Supervisors.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Quản lý • Loại công việc: Toàn thời gianQuyền lợi có gì?
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