
Huyện Văn Giang, Hưng Yên
Nghỉ trọn T7, CN
Hạn chót 05/10/2026
Đăng 23 ngày trước
- Bachelor’s degree in Business Administration or equivalent. - Excellent English and Vietnamese verbal and written communication skills. - Minimum 5 years of experience managing a telesales or inside sales team (10+ members preferred). - Experience in the education, fintech, banking, insurance, or healthcare industries is a plus. - Strong leadership, people management, and coaching skills. - Excellent communication and problem-solving abilities. - Target-driven, proactive, and enthusiastic about customer engagement. - Proficient in CRM tools and Microsoft Office/Google Workspace. - Honest, adaptable, and highly responsible — suitable for a dynamic, fast-paced, startup-like environment.
- Coaching & Mentoring – Experience in training and developing telesales staff or interns. - Process Improvement – Ability to design and optimize telesales scripts, workflows, and customer engagement strategies. - Market Insight – Understanding of the education industry, customer behavior, and competitive landscape. - Driven Mindset – Experience in using data analytics to drive decisions and improve sales efficiency. - Innovation & Initiative – Willingness to propose new ideas and pilot creative approaches to telesales and customer retention. - Emotional Intelligence – Ability to manage interpersonal relationships with empathy and professionalism. - Project Management – Experience coordinating cross-functional projects (e.g., ICT, Marketing, Admissions).
- This role focuses on managing the end-to-end lead scanning and qualification function, ensuring customer needs are accurately identified, leads are categorised appropriately, and opportunities are routed to the right teams for further engagement. - The position oversees telesales operations, team capability development, process governance, and service quality to improve lead management effectiveness, customer responsiveness, and operational efficiency. Working closely with Sales, Marketing, Student Recruitment, and Operations teams, the role ensures a seamless customer journey from initial contact to opportunity creation. AREAS OF RESPONSIBILITY Team Leadership & Capability Development - Lead and manage the telesales team to ensure efficient lead scanning, qualification. - Plan workforce capacity, scheduling, and resource allocation based on business demand and campaign requirements. - Partner with HR on recruitment, onboarding, training, and development of telesales resources. - Establish team goals, service standards, and performance expectations. - Coach team members through regular call reviews, feedback, and capability development. Lead Qualification & Customer Engagement - Own and optimise lead scanning and qualification processes across all lead sources. - Ensure customer needs are effectively identified and opportunities are accurately classified for follow-up actions. - Define qualification criteria and lead-routing logic to improve opportunity management efficiency. - Develop engagement approaches for appointment setting, follow-up, and customer reactivation where applicable. Performance Monitoring & Business - Develop and maintain reporting dashboards for lead quality and team performance. - Track KPIs including lead qualification rate, appointment conversion, hotline responsiveness, CRM compliance, and opportunity creation. - Analyse operational trends and recommend improvements to increase efficiency and customer experience. - Provide regular performance updates and actionable insights to leadership. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc:
Nếu bạn đang tìm kiếm vị trí Associate Manager, Call Centre tại Huyện Văn Giang, Hưng Yên, đây là cơ hội làm việc tại British University Vietnam (Buv) với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
13th month Tet bonus (for Vietnamese candidates). Annual cost of living adjustment and performance-based bonus
Healthcare plan (private accident, medical, and dental insurance, including annual health checks)
20 days annual leave, public holidays, and 5 days paid sick leave
Education support for staff, their dependents and immediate relatives
Recognition & awards programmes. Various staff events through the year (outings, year-end party, sports activities and other events)
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