
Hồ Chí Minh
Nghỉ trọn T7, CN
Hạn chót 24/09/2026
Đăng 1 tháng trước
Rất đông ứng viên
- Minimum 2 years of experience in Customer Service, Customer Care, Order Management, Sales Administration or Delivery Coordination. - Experience processing orders in an ERP system; SAP experience (SD / Order-to-Cash module) is an advantage. - Experience in credit control, credit release or debt follow-up coordination is an advantage. - Proficient in MS Office, particularly Excel; experience using AI tools is an advantage. - Good communication, negotiation and cross-functional coordination skills; accurate and detail-oriented with figures. - Vietnamese: good speaking and writing. English: intermediate reading and writing. - Willing to work on a rotating shift basis, including outside office hours, to support 24/7 operations.
- College or University degree, preferably in Business Administration, Economics, Commerce or Logistics.
- Receive customer order requests via phone, Zalo and email, and process them in SAP for three product segments: Cement (B2B & B2C), Drymix and Conwood. - Create and follow up Sales Orders and Delivery Orders; support and encourage customers to self-create and update their orders on the INSEEConnect portal. - Handle special orders — swap sales, sales returns, compensation and donation orders — including collection of supporting documents and required approvals. - Monitor customer credit status and payment due dates; negotiate payment plans, prepare credit release requests, and execute the release once approved. - Calculate payment discounts and overdue charges for the assigned customer portfolio and cross-check with Treasury. - Coordinate with Sales, Transport, Outbound Logistics, Accounts Receivable and Treasury to arrange delivery vehicles, tankers and barges, and to resolve issues arising during delivery and pick-up at plants. - Log customer complaints, requests, enquiries and feedback in Salesforce (SFDC). - Act as first-level support for customer-reported issues on INSEEConnect and SAP; troubleshoot, work with vendors and the internal Digital team, and escalate when beyond scope. - Participate in User Acceptance Testing (UAT) for order and delivery management system projects. - Prepare assigned reports, complete shift hand-over notes, and provide data and documents for audit requests. - Comply fully with the company's Quality, Environment, Occupational Health and Safety policies, procedures and standards. • Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: • Loại công việc:
Nếu bạn đang tìm kiếm vị trí Customer Care Officer (Backline) tại Hồ Chí Minh, đây là cơ hội làm việc tại Insee Viet Nam với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
Annual Performance Bonus ranging from 1.0 to 2.5 months of salary
Personal Health Care Plan (PVI). Social insurance calculated on 100% gross salary from the first day of probation
14 days of Annual Leave plus statutory public holidays
Provided Laptop and necessary equipment
500 - 800 USD/tháng
Hồ Chí Minh
Nghỉ trọn T7, CN
Lương không công khai
Hồ Chí Minh
Có làm T7
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Hồ Chí Minh
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Hồ Chí Minh
Nghỉ trọn T7, CN
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Hồ Chí Minh
Nghỉ trọn T7, CN
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Hồ Chí Minh
Nghỉ trọn T7, CN