Customer Service Agent - SCM

Lương không công khai

Hồ Chí Minh

Nghỉ trọn T7, CN

Hạn chót 10/10/2026

Đăng 12 ngày trước

Yêu cầu công việc

- At least 02 years’ professional working experience at Supply Chain Management (SCM) customer-facing role(s) in Ocean Freight / Freight Forwarder - Practical experience and technical knowledge in logistics industry is a must - Language Proficiency: Native Vietnamese level, Fluent English level - Hand-on experience with automation tool in Excel, PowerBI is a big plus - Detailed-oriented with careful approach to daily operations - Solid stakeholder management skill - Customer centricity: Ability to understand customers’ situations, perceptions, and expectations. - Effective communication: good verbal, written, and presentation skills - Teamwork: works together with others in the business unit to achieve results, fosters teamwork. - Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism - Positive and proactive attitude.

Yêu cầu nên có

- Experience with automation tools in Excel, PowerBI is a big plus.

Công việc cụ thể là gì?

- Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. - Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service. - You will be the primary point of contact for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth. - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - Deliver a best-in-class Customer Service experience. - Responds to all enquiries in a timely and accurate manner. - Ensure smooth execution of the end-to-end shipments - Exception Management & Resolutions. - Regularly review and update SOP/IOPs. - Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires. - Take ownership of the customer issues and solve in an urgent and responsible manner. - Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency. - Focuses on high-quality data to set a high standard for all the assignments managed. - Proactively follow up and keep customer informed of any issues or changes to their shipment. - KPI Achievement. • Cấp bậc: Có kinh nghiệm • Loại công việc:

Cơ hội việc làm Customer Service Agent - SCM

Tìm việc làm theo ngành nghề

Customer Service Agent - SCM

Yêu cầu công việc

Yêu cầu nên có

Công việc cụ thể là gì?

Cơ hội việc làm Customer Service Agent - SCM

Tìm việc làm theo ngành nghề

Quyền lợi có gì?

Lương thưởng

Bảo hiểm & sức khoẻ

Học hỏi & phát triển

Tìm việc theo địa điểm

Tìm việc theo cấp bậc

Tìm việc theo loại công việc

Việc làm bạn sẽ thích

Nhân Viên Chăm Sóc Khách Hàng (Ngành Logistics)

International Freight Forwarding Operations Customer Service

Customer Service

Ocean Customer Service, HCM

Customer Service Team Leader - European Lane

Customer Service Staff (Air Cargo) - Từ 1 năm kinh nghiệm