Quận Tây Hồ, Hà Nội (On-site)
Nghỉ trọn T7, CN
Hạn chót 29/10/2026
Đăng 8 ngày trước
1. Bachelor degree, any majors, good looking appearance
2. At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
3. Good verbal and written communication in English and Vietnamese
4. Be careful & accurate, have good team-work and communication skills
5. Can work under high pressure and self-motivation
6. Working time: 5 days/weeks from Mon to Fri (08:30 - 17:30). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires
BENEFITS:
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, performance bonus gift, annual salary review
- Training & development: Personal development course, professional training course, rotation opportunities within subsidiaries
- 15 paid-leave annually; Social, Health, Unemployment insurance in accordance to Labor Law
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
1. VIP Lounge Management
• Manage VIP Lounge operations and provide personalized services to ensure VIP customer satisfaction.
• Organize private events for AVENUEL members and coordinate events hosted by tenants for VIP customers at the Lounge.
• Provide information and assistance to VIP customers, ensuring a premium experience.
2. Customer Service Management
• Develop initiatives and strategies to enhance customer satisfaction and service quality for both regular and VIP customers.
• Establish and monitor customer service standards for tenants and their staff.
• Propose solutions to prevent and resolve customer complaints and service-related issues.
3. Customer Service Training
• Conduct customer service training and campaigns for brand staff.
• Provide customer service training for Lotte Mall staff.
4. Front Office Management
• Manage, supervise, and train Front Office staff to ensure service quality and operational efficiency.
• Conduct daily inspections of hygiene, product displays, and on-site service standards.
• Oversee customer service operations at the VIP Lounge, Service Lounge, Information Desk, POP, and customer facilities.
• Support mall events and promotional activities as required.
5. Brand Management
• Support tenants in registering and issuing mall staff ID cards.
• Coordinate with tenants and relevant departments to handle customer complaints and incidents related to brands.
• Assist customers with inquiries and issues related to tenants and brands within the mall.
• Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (executive)Nếu bạn đang tìm kiếm vị trí Customer Service Assistant tại Quận Tây Hồ, Hà Nội, đây là cơ hội làm việc tại Lotte Mall West Lake Hanoi với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
Salary, allowance, 13th month bonus salary, gift, annual salary review
Social, Health, Unemployment insurance; PVI Health insurance; Annual health check
15 days full paid leave a year
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