Customer Service & Documentation Staff – SEA Freight
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 05/12/2026
Đăng 7 ngày trước
Yêu cầu công việc
• Female candidates only.
• College/University graduate, preferably majoring in Foreign Trade, Logistics, Import-Export, Economics or related fields.
• 2–5 years of hands-on experience in Customer Service & Documentation at a Freight Forwarding/Logistics company.
• Strong practical experience in Sea Freight Import & Export is required.
• Experience handling Sea Export shipments to the USA, CANADA, EU is highly preferred.
• Good knowledge of shipping procedures and documents, including Booking, SI, VGM, B/L, Pre-alert, Arrival Notice, D/O, etc.
• Good command of English, especially for email communication, document handling and communication with overseas agents/customers.
• Good computer skills, especially MS Excel, Word and Outlook.
• Careful, detail-oriented, well-organized and able to manage multiple shipments simultaneously.
• Good communication and problem-solving skills.
• Able to work independently as well as collaborate effectively with team members.
• Candidates without practical CS & Documentation experience in Freight Forwarding are not suitable for this position.
Salary & Benefits
• Salary: Negotiable depending on experience and qualifications.
• Bao Viet health care insurance
• Annual general health check-up benefits.
• Professional and stable working environment.
• Opportunities to develop expertise in Freight Forwarding and International Logistics.
Yêu cầu nên có
Preferably majoring in Foreign Trade, Logistics, Import-Export, Economics, or a related field Experience handling Sea Export shipments to the USA, Canada, or the EU
Công việc cụ thể là gì?
• Handle Sea Import & Export shipments from booking to cargo release, including both Customer Service and Documentation tasks.
• Arrange bookings with shipping lines/co-loaders and follow up sailing schedules.
• Prepare and submit SI, VGM, Import E-manifest and other required shipping documents.
• Arrange AMS/ISF/ICS2/AFR/E-MNF filing
• Issue Bill of Lading, Arrival Notice, Delivery Order, Debit Note, Credit Note, etc.
• Send pre-alerts to overseas agents and follow up shipments until cargo is released.
• Coordinate payment requests with shipping lines, co-loaders and subcontractors.
• Update shipment information on the Freightek system and close files properly.
• Work directly with customers, overseas agents, shipping lines/co-loaders to ensure smooth shipment handling and good customer service.
• Coordinate with the Sales team on sailing schedules and shipment-related requests.
• Proactively handle daily operational issues and coordinate with relevant parties for solutions.
• Provide backup support and rotate tasks within the team when required.
• Prepare weekly/monthly reports and perform other tasks assigned by the CS & Docs Manager.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gianQuyền lợi có gì?
Lương thưởng
Monthly incentives; Yearly bonus if achieve target
Bảo hiểm & sức khoẻ
Annual Health Check and Health Insurance
