Customer Service Support (Japanese language)

Lương không công khai

Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 06/11/2026

Đăng 15 ngày trước

Ít hơn 20 ứng viên

Yêu cầu công việc

- Bachelor degree in related major

- Strong customer service mindset with excellent communication and stakeholder management skills.

- Ability to work effectively in a fast-paced, multicultural, and service-oriented environment.

- Strong problem-solving and analytical skills.

- Experience with procurement processes, ERP systems (e.g. SAP), and ticketing tools (e.g. ServiceNow) is an advantage.

- Proficiency in Japanese (N2 and above) and English, both written and spoken.

Công việc cụ thể là gì?

  • Act as the first point of contact for internal customers and suppliers in Japanese and English via ticketing tools, email, and phone.
  • Handle inquiries related to indirect procurement, including PR, PO, supplier management, goods receipt, invoices, catalogs, and procurement systems.
  • Analyze requests, identify root causes, provide accurate guidance, and resolve or escalate issues within agreed SLAs.
  • Monitor and follow up on tickets, ensuring timely resolution, accurate documentation, and proactive customer communication.
  • Contribute to knowledge management, process improvement, service transitions, testing, and new service implementations.
  • Collaborate with regional stakeholders and support teams while meeting productivity, quality, customer satisfaction, and response/resolution targets.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Lương thưởng

13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal

Bảo hiểm & sức khoẻ

Premium health insurance for employee and 02 family members

Cân bằng công việc-cuộc sống

15++ days of annual leave + 1 day of birthday leave

Học hỏi & phát triển

Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills

Văn hoá công ty

Fitness & sport activities: football, badminton, yoga, Aerobic
Join in various team building, company trip, year-end party, tech talks and a lot of charity events

Khác

100% monthly salary and mandatory social insurances in 2-month probation
Flexible working time
Lunch and parking allowance
Free in-house entertainment facilities and snack