
Quận Bình Tân, Hồ Chí Minh
Có làm T7
Hạn chót 01/10/2026
Đăng 27 ngày trước
1. Gender: Male 2. Education: Bachelor’s Degree required 3. Language Skills: Capable of communicating in Japanese or English. 4. Experience: Minimum 3–5 years of experience in logistics or customer service, with at least 2 years in a management position.
- Experience working at Japanese Corporations/Companies or foreign enterprises. - Experience in industrial laundry or hospital services is preferred.
A. Customer Service Management *Operations Management: - Develop delivery plans and schedules for hospitals and partners. - Assign tasks and supervise delivery staff. - Ensure the collection of soiled linen and delivery of clean linen strictly adhere to procedures and schedules. *Process Control: - Supervise the counting, sorting, and processing of laundry items at delivery points. - Monitor and resolve issues promptly, including shortages, missing items, or damage. - Inspect packaging quality, transport conditions, and linen status prior to delivery. *Staff and Asset Management: - Manage transport carts, vehicles, and supporting tools at hospital sites. - Train and onboard new employees on delivery protocols. - Propose additional manpower and working supplies as needed. B. Delivery Management * Feedback & Query Resolution: - Receive feedback and inquiries from hospitals/partners regarding laundry service quality. - Analyze root causes and collaborate with relevant departments to provide solutions. - Report and propose process improvements to enhance customer satisfaction. - Manage contracts and agreed service level terms: - Monitor the execution progress of service contract terms. - Ensure the quality and volume of services provided meet commitments. - Coordinate with departments to accommodate ad-hoc requests from hospitals. * Build and maintain customer relationships: - Maintain good relationships with linen store managers and relevant hospital departments. - Conduct regular and ad-hoc meetings to discuss service quality. - Collect and analyze customer feedback to drive service improvements. - Internal management and reporting: - Prepare periodic reports on customer service operations and propose improvement solutions. - Coordinate with delivery, production departments, and the board of directors to resolve arising issues. - Organize training and guidance for customer service staff on communication and conflict resolution skills. • Ngày làm việc: T2 - T7 • Giờ làm việc: 08:00 - 17:00 • Cấp bậc: • Loại công việc:
Nếu bạn đang tìm kiếm vị trí Deputy Manager of Customer Service tại Quận Bình Tân, Hồ Chí Minh, đây là cơ hội làm việc tại CÔNG TY CỔ PHẦN GIẶT ỦI XANH với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
Salary competitive and open to negotiation based on experience and capability. 13th-month salary, birthday bonus, public holiday bonuses, and performance-based bonuses according to company policy;
Full participation in Social Insurance, Health Insurance, Unemployment Insurance, and annual health check-ups as prescribed by law
Cung cấp laptop và thiết bị khác phục vụ cho công việc. Phụ cấp Cước điện thoại
Lương không công khai
Hồ Chí Minh
Có làm T7
700 - 1,000 USD/tháng
Hồ Chí Minh
Có làm T7
32 - 34 triệu VNĐ/tháng
Hồ Chí Minh
Nghỉ trọn T7, CN
30 - 35 triệu VNĐ/tháng
Hồ Chí Minh
Có làm T7
Lương không công khai
Hồ Chí Minh
Nghỉ trọn T7, CN