IELTS Customer Service Officer
Lương không công khai
Quận 3, Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 14/11/2026
Đăng 7 ngày trước
Rất đông ứng viên
Yêu cầu công việc
- Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
- Good communication skills (in both Vietnamese and English)
- Integrity – being honest, confidential and ethical.
- Attention to detail – being careful about detail and thorough in completing tasks.
- Dependability – being reliable, responsible, multi-task, and handle tasks under high pressure.
- Cooperation – being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others – teamwork, being sensitive to other’s feelings, understanding and helpful on the job.
Yêu cầu nên có
Experience in the services industry
Công việc cụ thể là gì?
KEY RESPONSIBILITIES:
- Respond to customer enquiries through various channels, including walk-ins, telephone, email, and other digital platforms, in a timely, accurate, friendly, and professional manner.
- Provide guidance and support to IELTS test takers throughout the registration process and handle related requests in accordance with established procedures.
- Handle other test-related requests from test takers when needed.
- Identify opportunities to cross-sell relevant IDP products and services where appropriate.
- Process all and handle relevant first level feedback and comments in a timely and professional manner.
- Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
- Ensure IELTS information materials, brochures, and customer-facing resources are accurate, updated, and readily available.
- Ensure compliance with IELTS policies, operational procedures, data protection requirements, and IDP service standards.
- Maintain accurate customer records and documentation while ensuring confidentiality and data security.
- Support other back-office tasks when needed
- Assistance in other matters pertaining to IELTS and other examinations administration.
Quyền lợi có gì?
Lương thưởng
Annual Performance Bonus
Bảo hiểm & sức khoẻ
Premium Healthcare Insurance
Cân bằng công việc-cuộc sống
15 annual leaves, 10 sick leaves
