IT Intern - Digital & Data Services
Hà Nội (On-site)
Nghỉ trọn T7, CN
Hạn chót 25/11/2026
Đăng 17 ngày trước
Yêu cầu công việc
- Education: Currently pursuing a bachelor's degree in information technology, Computer Science, Information Systems, or a related field.
- Experience: Entry-level internship position. Prior internship or technical support experience is an advantage but not required.
- Enrolled in or recently graduated from a degree program in Information Technology, Computer Science, or related field.
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with Microsoft Windows operating systems and Microsoft 365 applications.
- Strong problem-solving skills and attention to detail.
- Strong interpersonal and communication skills, with the ability to work effectively in a team environment.
- Willingness to learn and adapt to new challenges and technologies.
- Good written and spoken English communication skills.
- Basic understanding of computer hardware, networking, and operating systems.
- Knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) is a plus.
- Familiarity with IT ticketing systems and asset management processes is an advantage.
- Customer-service mindset and willingness to support end users.
Yêu cầu nên có
Prior internship experience Technical support experience Knowledge of Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint Familiarity with IT ticketing systems Familiarity with asset management processes
Công việc cụ thể là gì?
We are seeking a motivated IT Intern to join our Digital and Data Services (DDS) team. This internship provides hands-on experience in IT support, endpoint management, and technology operations. The successful candidate will work closely with the IT team to provide technical assistance, support day-to-day IT operations, and contribute to maintaining a reliable and efficient technology environment for the organization.
Key responsibilities
- Help Desk Support:
- Provide first-line technical support for hardware, software, network, and end-user computing issues.
- Assist users in diagnosing and resolving technical issues, providing clear guidance and support.
- Record and track support requests, troubleshooting activities, and resolutions in the ticketing system.
- Prepare, configure, and deploy laptops, mobile devices, and other IT equipment for new employees.
- IT Administration:
- Assist in maintaining IT asset inventories, including hardware and software records.
- Collaborate with the Asset Management team to track IT equipment, documentation, and asset lifecycle activities.
Quyền lợi có gì?
Học hỏi & phát triển
Professional training in a Big 4 environment
