Manager, Bancassurance Business Quality

PURPOSE:

To drive business quality and a proactive risk culture within the Bancassurance first line by strengthening controls, monitoring key quality metrics, and enabling continuous improvement across sales processes and partner execution.

KEY ACCOUNTABILITIES:

• Execute business quality and first‑line risk control frameworks within assigned scope.

• Ensure monitoring of sales quality and risks through data‑driven approaches, supported by analysis and risk judgement.

• Provide accurate data, reporting and risk insights to support governance oversight and decision‑making.

• Support continuous improvement of business quality execution through issue analysis, escalation, and follow‑up.

• Execute business quality assurance reviews and risk controls in line with approved frameworks and policies.

• Build, operate, and maintain dashboards, KRIs, and monitoring tools based on defined risk logic and standards.

• Process, validate, and analyse data to identify trends.

• Monitor indicators and flag anomalies.

• Track incidents, control breaches, and audit findings within assigned scope.

• Support audits, governance reviews, and regulatory requests.

• Act as working‑level liaison with stakeholders.

• Support risk awareness training and communication to first‑line teams.

• Other ad-hoc tasks as assigned.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:30 - 17:30 • Cấp bậc: Có kinh nghiệm • Loại công việc: Thời vụ