Customer Experience & Product Support
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 28/11/2026
Đăng 14 ngày trước
Rất đông ứng viên
Yêu cầu công việc
Qualifications & Requirements
• Diploma or bachelor’s degree in marketing, Communications, Multimedia, Photography, Business Administration, or related disciplines.
• Minimum 4-6 years of relevant working experience.
• Good communication, presentation, and interpersonal skills.
• Good command of spoken & written English.
• Customer-focused mindset with the ability to engage professionally with customers and partners.
• Organized, proactive, and detail oriented.
• Ability to manage multiple tasks and work effectively in a dynamic environment.
• Willingness to work flexible hours, including weekends, and travel for events when required.
• Proficiency in Microsoft Office (Excel/PPT) applications.
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Success Metrics
• Customer satisfaction and quality of engagement.
• Lead generation and sales results achieved through Canon activities.
• Growth and retention of customer relationships.
• Successful execution of workshops, events, and experience activities.
• Effective management and readiness of demonstration equipment and facilities.
Công việc cụ thể là gì?
Position Summary
The Customer Experience & Product Support position is responsible for enhancing customer engagement, driving lead generation and sales conversion, supporting customer experience initiatives and organizing Canon activities and events. The position plays a key role in building relationships with customers and partners while contributing to Canon's business growth through customer interactions and product experience programs.
Key Responsibilities
1. Customer Experience & Product Demonstration
• Welcome and engage customers and partners visiting Canon Business Space and other Canon activities.
• Facilitate product demonstrations and hands-on experiences of Canon imaging products and solutions.
• Provide professional product consultation and customer support to ensure positive customer experience.
• Support customer inquiries, product registration, and related customer service activities.
2. Customer Engagement, Lead Generation and sales conversion
• Generate leads and gather customer insights through Canon activities, events, and engagement programs.
• Build and maintain strong relationships with customers, partners, and key stakeholders.
• Convert qualified leads to sales opportunities and contributes to sales achievement.
3. Event, Workshop, Livestream & Community Support
• Plan & Execute workshops, training classes, product launches, livestreams, podcasts, community events and customer engagement activities.
4. Equipment & Facility Management
• Coordinate equipment loans following Mar-com team requests for customers, KOLs, agencies, and business partners.
• Manage and maintain equipment to ensure it remains organized, fully operational, and ready for customer activities and events.
• Support the daily operation and maintenance of Canon Business Space, including demo and livestream areas.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gianQuyền lợi có gì?
Bảo hiểm & sức khoẻ
Insurance and Paid-leaves as required by Labor Law.
Cân bằng công việc-cuộc sống
Annual leave from 14 to 21 days…
Gia đình & con cái
Taxi card, health check, telephone allowance.
