Customer Service Supervisor (Cu Chi, HCMC)
Huyện Củ Chi, Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 20/11/2026
Đăng 1 ngày trước
Ít hơn 20 ứng viên
Yêu cầu công việc
• Education: Bachelor’s Degree in Business Administration, Foreign Trade, International Economics, English Linguistics, or related fields.
• Experience:
o Minimum 3–5 years of experience in Customer Service, Order Management, or Inside Sales, with at least 1–2 years in a Supervisor or Team Leader role.
o Strong preference for candidates coming from the Garment Accessories/Trims, Textile/Apparel, or B2B manufacturing industries.
• Languages: Fluent in English (all 4 skills) is mandatory for corporate reporting, ERP usage, and communicating with global brands/nomination clients. Fluency in Chinese (Mandarin) or Korean is a major advantage.
• Technical Skills: Proficient in using ERP systems (SAP, Oracle, etc.) and MS Office (especially advanced Excel for data analysis).
• Soft Skills:
o Excellent problem-solving, analytical, and crisis-management skills.
o Strong communication, negotiation, and cross-functional collaboration capabilities.
o Resilience and the ability to work under high pressure, especially during peak garment seasons.
Please note: CVs must be submitted in English and don't forget to mention your expected salary in VND.
Yêu cầu nên có
Experience in the Garment Accessories/Trims, Textile/Apparel, or B2B manufacturing industries Fluency in Chinese (Mandarin) or Korean
Công việc cụ thể là gì?
Job Objective
The Customer Service (CS) Supervisor is responsible for managing, overseeing, and optimizing the daily operations of the CS team. This role ensures seamless order processing—from initial inquiry, production tracking, and logistics coordination to complaint resolution—ensuring on-time and accurate delivery. The successful candidate will work closely with the Sales & CS Manager to maintain excellent relationships with fashion brands and garment factories while maximizing customer satisfaction.
Key Responsibilities
1. Team Leadership & Operations
• Supervise the daily activities of CS executives to ensure prompt and accurate purchase order (PO) processing.
• Train, mentor, and onboard new team members; continuously improve team capabilities regarding product knowledge (buttons, fasteners, trims) and system workflows.
• Monitor, coach, and conduct periodic performance reviews (KPIs) for the CS team.
2. Order Management & Supply Chain Fulfillment
• Control and audit order data entry on the system (ERP/SAP), tracking order status from end to end.
• Coordinate closely with Production Planning, Warehouse, and Logistics departments to ensure OTIF (On-Time In-Full) delivery.
• Act as the point of escalation to resolve critical issues related to order delays, supply chain disruptions, or technical product mismatches.
3. Customer Relationship & Escalation Management
• Serve as the main point of contact to handle complex customer complaints regarding product quality, lead times, or import/export documentation.
• Partner with the QA/QC department to identify root causes and deliver professional solutions (such as 8D reports/CAPA) to customers.
• Maintain high service standards in alignment with the Prym Group’s global guidelines.
4. Reporting & Process Improvement
• Compile, analyze, and present weekly/monthly/quarterly reports on CS performance, OTIF rates, and customer complaint trends to the Sales & CS Manager.
• Proactively propose and implement process improvements between CS, Sales, Production, and clients to boost efficiency and minimize errors.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gianQuyền lợi có gì?
Lương thưởng
13th Month Salary
Bảo hiểm & sức khoẻ
24/7 Health Care Insurance (BAO VIET)
Khác
15 Annual Leaves
