Customer Service Assistant
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 13/11/2026
Đăng 6 ngày trước
Rất đông ứng viên
Yêu cầu công việc
Qualifications
• College or University degree.
• Basic proficiency in written and spoken English.
• Familiar with SAP/ERP systems and Microsoft Office applications (especially Excel & Word).
• Experience in Garment (Apparel) & Textile industry is an advantage.
Specific Skills & Knowledge (Freudenberg Skills Library)
• Basic product/system knowledge (SAP, ERP).
• Process coordination knowledge.
• Communication skills.
• Time management and teamwork skills.
Competencies
• Level of Autonomy:
o Work under close supervision
o work indecently with defined sops
o Routine / repeatable
o Mixed routine & non-standard
o Root cause analysis participation
Organization
• Direct Reports: 1
• Total reports: 1
Interactions (Internally & Externally)
• Internally: CS Department / Warehouse / Accountant Department / Admin Department
• Externally: Branch office / Agents / Customers / Shipping Forwarders / Local truck servicer
Working Hours
• Monday – Friday, 08:00 – 17:00.
Benefits & Compensation
• 100% salary during probation.
• Social, health, and unemployment insurance from probation, based on 100% of salary.
• 13th-month salary (equivalent to 1 month of basic salary).
• Performance bonus of up to 2 months’ salary.
• PVI health insurance.
• 14 days of annual leave.
Preferred: Candidates available to start as soon as possible.
Công việc cụ thể là gì?
Job Description Summary
• Support daily customer service operations including order processing, delivery follow-up, and customer coordination.
• Assist sales team and related departments to ensure smooth order fulfillment and customer satisfaction.
• Handle local and export order documentation and maintain accurate records.
• Support problem-solving activities and communication with internal and external parties regarding customer inquiries.
Key Responsibilities
• Support stock checking and preparation of forecast/projection orders for customers.
• Communicate with internal departments and external parties to support customer requirements.
• Input customer orders and assist in delivery and invoice follow-up.
• Support monitoring of pricing, packaging, lead time, and freight charges.
• Prepare and distribute manufacturing orders, pick lists, delivery notes, and invoices.
• Follow up product output and input quality status.
• Support daily sales operation activities and maintain related records.
• Assist in inventory monitoring to avoid stock shortages or overstock situations.
• Coordinate shipment arrangements and delivery schedules for local & export orders.
• Support logistics and shipping documentation processes.
• Assist in checking shipping costs and freight-related information before shipment arrangements.
Additional Responsibilities
• Business Volume handle: high volume but routine
• Geographic Coverage: local, regional.
• Customer Type: (internal / external / distributors / key accounts)
• Support checking freight quotations from shipping companies and forwarders.
• Assist in preparing and cross-checking shipping documents.
• Support coordination with logistics service providers and related departments.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gianQuyền lợi có gì?
Lương thưởng
13th-month salary (equivalent to 1 month of basic salary). Performance bonus of up to 2 months’ salary.
Bảo hiểm & sức khoẻ
Social, health, and unemployment insurance from probation, based on 100% of salary. PVI health insurance.
Cân bằng công việc-cuộc sống
14 days of annual leave.
Khác
100% salary during probation.
