Customer Service Agent Malaysia Market (Chinese + English)

Lương không công khai

Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 06/12/2026

Đăng 6 ngày trước

Ít hơn 20 ứng viên

Yêu cầu công việc

  • Bachelor's Degree or above.
  • Minimum 2 years of experience in outbound customer service, tele sales, telemarketing, or contact center operations.
  • Experience in customer engagement, sales support, or account management is preferred.
  • Fluent in Mandarin, preferably Malaysian Mandarin / Mandarin with a Malaysian accent
  • Good command of English for business communication.
  • Strong communication, customer service, and relationship management skills.
  • Familiarity with CRM systems and Microsoft Office applications is an advantage.
  • Ability to work in a multicultural and fast-paced environment.

Yêu cầu nên có

Experience in customer engagement Experience in sales support Experience in account management Familiarity with CRM systems Familiarity with Microsoft Office applications

Công việc cụ thể là gì?

  • Conduct proactive outbound calls and customer engagement activities to assigned customers.
  • Execute sales and promotional campaigns to increase customer awareness and drive business growth.
  • Build and maintain strong relationships with customers through regular follow-up and account support.
  • Promote Bosch products, services, and marketing campaigns to target customers.
  • Support customer acquisition, retention, development, and business expansion initiatives.
  • Serve as a dedicated point of contact for customer inquiries and support requests.
  • Identify sales opportunities and contribute to the continuous growth of outbound business activities.
  • Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.
  • Maintain accurate customer records and activity tracking in CRM systems.
  • Achieve defined productivity, quality, and customer satisfaction targets.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Lương thưởng

13th-month bonus + yearly performance bonus + annual salary appraisal

Bảo hiểm & sức khoẻ

Premium health insurance for employee + 2 family members

Cân bằng công việc-cuộc sống

16++ days of paid leave per year