Customer Service Officer

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KEY RESPONSIBILITIES AND DUTIES 1. Customer care • Responsible for delivering world class customer service to our customer base. • Inputting Customers order requirements onto computer system in time to meet particular production and delivery schedules. • Key Account Management approach to various aspects of very busy Customer Service Department including imports. (Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery) • Deal directly with customers by telephone, electronically. • Respond promptly to customer enquiries and requests. • Handle customer complaints in conjunction with Quality department • Conversion of client order details to internal production information requirements. • Detail entry with production scheduling sector • Liaise with “Customer Technical Services” for product knowledge and application upgrade for correct order interpretation and customer advice. • Educate customer to product lead times. • Participate in continuous improvement programs and any training necessary to the position. • Liaising with Roofing/Cladding contractors, Architects, building contractors, prestige customers when necessary. • Complete management of customer accounts • Communicate and coordinate with internal departments to ensure on time delivery in full. 2. Documentation handling • Responsible for dealing with import and export process/ documentation. (liaise with freight forwarder regarding documents and customs declaration, check HS code, contract, invoice, packing list, L/C, related documents, including documents for C/O application, quality inspection of goods if any......) • Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery • Keep contact with customer/supplier/forwarder to solve trouble happen. • Follow up payment status and shipping schedule with internal party. • Collect/ monitor and check all contracts and import – liaising with freight forwarder for export documents/ receipts related to all matters of Customs Report. • Make sure truthful, accurate and timely reporting of data. • Knowledgeable in ISO documentation preferrable but not necessary, training provided. • Perform other duties as required. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc: