Customer Service Order Processing (Csop)

Công việc cụ thể là gì?

- Seriously learn and study to understand the job and system thoroughly - Process orders by communicating directly with customers as well as using L&E ERP system - Make sure the orders data processed on systems is on time and accurate - Establish and maintain good business relationship with existing brands and factories (customers) through meetings, phone call, and social informal meeting ect. - Build up and promote good credibility and image of the company and company products toward customers and potential customers - Make visits to get customers’ feedbacks and understand what problems customers are facing in relation to orders, paperwork ect. - Discuss the issue with Customer Service Team as well as other relevant departments and suggest solutions, then work with relevant parties for solving problems - Always listen and deal with customer’s complaints/ requests/ questions by analyzing situations to determine the best use of resources and liaise with other departments to work out best solutions - Coordinate with all relevant departments to make sure customers enquiries are addressed adequately and effectively in timely manner - Promote positive and constructive working environment and attitude within the company and with relevant Partners, Suppliers - Negotiate and liaise with customers on order processing related documentation and process - Work directly with Customers and Suppliers to process customers’ orders in coordination with all relevant departments: Development, Production & procurement, Import-Export, QA, Accounting... - Other tasks according to the assignments of Vietnam Customer Service Manager and Country Manager. • Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian