Customer Service Support (Japanese language)

Lương không công khai

Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 06/12/2026

Đăng 6 ngày trước

Ít hơn 20 ứng viên

Yêu cầu công việc

- Bachelor degree in related major

- Strong customer service mindset with excellent communication and stakeholder management skills.

- Ability to work effectively in a fast-paced, multicultural, and service-oriented environment.

- Strong problem-solving and analytical skills.

- Experience with procurement processes, ERP systems (e.g. SAP), and ticketing tools (e.g. ServiceNow) is an advantage.

- Proficiency in Japanese (N2 and above) and English, both written and spoken.

Yêu cầu nên có

Experience with procurement processes Experience with ERP systems such as SAP Experience with ticketing tools such as ServiceNow

Công việc cụ thể là gì?

  • Act as the first point of contact for internal customers and suppliers in Japanese and English via ticketing tools, email, and phone.
  • Handle inquiries related to indirect procurement, including PR, PO, supplier management, goods receipt, invoices, catalogs, and procurement systems.
  • Analyze requests, identify root causes, provide accurate guidance, and resolve or escalate issues within agreed SLAs.
  • Monitor and follow up on tickets, ensuring timely resolution, accurate documentation, and proactive customer communication.
  • Contribute to knowledge management, process improvement, service transitions, testing, and new service implementations.
  • Collaborate with regional stakeholders and support teams while meeting productivity, quality, customer satisfaction, and response/resolution targets.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Lương thưởng

13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal

Bảo hiểm & sức khoẻ

Premium health insurance for employee and 02 family members

Cân bằng công việc-cuộc sống

15++ days of annual leave + 1 day of birthday leave

Học hỏi & phát triển

Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills

Văn hoá công ty

Fitness & sport activities: football, badminton, yoga, Aerobic
Join in various team building, company trip, year-end party, tech talks and a lot of charity events

Khác

100% monthly salary and mandatory social insurances in 2-month probation
Flexible working time
Lunch and parking allowance
Free in-house entertainment facilities and snack