Customer Services Officer (Shopping Mall) - HCM

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Working location: Estella Place, Ho Chi Minh Working hours: Monday to Sunday, with 1 day off per week on a rotational basis. Rotating shifts:- Morning shift: 8:00 AM – 5:00 PM- Afternoon shift: 1:00 PM – 10:00 PM- Break time: 1 hour per shift. Main Responsibilities- Providing information and answering customer inquiries through telephone, email, or face-to-face.- Controlling and managing to lend a baby stroller, wheelchair, portable charger, charging locker, and umbrella service, the selling of gift cards, first aid room, complaint room, lost & found, cloakroom service.- Guiding and redeeming Rewards+ (CRM) programs, bonus point gift cards for the Co-brand card program and membership card.- Coordinating with other departments & tenants to answer customer complaints, support, and give them the best shopping moments at Shopping Mall.- Supporting the A&P/CRM team to give gifts to customers on some promotion programs.- Controlling basic PA music system & announcement such as lost & found, promotion, opening/closing time, etc.- Making reports for CS services and others.- Overviewing Mall operations and directly reporting to the CS Supervisor and Manager if any issues occur.- Updating SOP (the standard of procedures at your site) and keeping it well updated.- Training and handing over the backup staff who will perform your position when you take leave (annual leave or sick leave) - Other tasks required by the Head of Department. • Ngày làm việc: T2 - CN • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian