Dealer Aftersales Supervisor (Giám Sát Hậu Mãi Khu Vực Miền Bắc / Miền Nam)

Công việc cụ thể là gì?

- Process Standardization: Design, deploy, and continuously optimize After-Sales Standard Operating Procedures (SOPs), 5S guidelines, and workflow systems across the entire 3S Dealer network. - Quality & Infrastructure Auditing: Lead periodic service quality, safety, and infrastructure audits at dealer workshops, and manage the "Day 1 Readiness" process for newly established Service Hubs. - Performance & Data Management: Monitor and analyze key service metrics (e.g., Workshop Utilization, Technician Productivity, Customer Return Rate, Service Lead Time) using VMS/ERP systems to identify and resolve operational bottlenecks. - Supply Chain & Warranty Optimization: Streamline warranty claim approval workflows and assist dealers with spare parts requirement planning (MRP) to ensure high fill-rates while minimizing dead inventory. - Dealer Enablement: Develop and deliver operational training programs for Dealer Managers and Service Advisors, focusing on system utilization, efficient workshop management, and customer satisfaction (CSI/NPS). - Continuous Improvement: Initiate and lead Kaizen/Lean projects to eliminate operational waste, reduce customer wait times, and maximize workshop capacity across the network. - Stakeholder Collaboration: Act as the primary operational liaison between the internal Manufacturing & Bike Servicing Department and external independent dealer partners, fostering a collaborative, win-win business relationship. • Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: • Loại công việc: